Senior Retail Store Development Manager

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for empowering and developing a team focused on providing superior service to our valued customers across multiple retail stores. Provide focus and engagement to five critical areas: sales effectiveness, sales integrity and ethics, training and new hire onboarding, customer experience, and communications and resources. Through strong leadership, fosters a performance-based culture; excels at coaching, providing direction, and delivering actionable feedback to store leadership to drive a healthy sales environment. Cross collaborates with sales and operations teams to ensure strong communication and alignment. Demonstrates a strong, agile leadership style in virtual and in-person environments. Possesses the ability to identify opportunities to improve overall performance from both a financial and employee engagement perspective, offering guidance where needed. Operates as a subject matter expert in the customer and employee experience. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees. 

Job Description

Core Responsibilities

• Acts as a promoter of the customer experience, and the customer retail journey by being a resource for gathering insight and leading by influence across the region. Ability to support, influence, consult, and develop a highly engaged, winning sales team within the Retail Sales space across multiple retail markets and levels across the organization.
• Manages change by curating resources and collaborating with key stakeholders including local, regional, and divisional leadership to maintain alignment with channel objectives and initiatives. Partners closely with onsite leadership regarding training, updates on new promotions, products, and corporate initiatives.
• Embraces and leads with innovation while providing strategic solutions and is a voice for retail. Advocates for products, tools, and resources. Leverages key business, talent, and performance tools and platforms.
• Effectively analyzes data and field insights to make sound, timely decisions and quickly takes action to achieve the most effective resolutions that impact the employee and customer experience.
• Strengthens the company’s commitment to diversity, equity, and inclusion by ensuring teams are representative of the communities we support. Supports the hiring and onboarding space for retail as needed to ensure appropriate career development, high motivation, and team engagement scores.
• Facilitates leadership development by ensuring leaders create and foster a positive, engaged environment that supports the development and growth of employees. Ensures leaders support creating a culture where every employee can participate and feels valued for who they are.
• Creates a strong connection to the business as well as possesses strong business acumen regarding key performance indicators, sales performance, and profitability. Excels at relaying information to teams across the retail space. Successfully supports optimal staffing, and key sales and operational functions.
• Up to 35% overnight travel required.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Employee Experience; Coaching; Team Member Engagement; Sales; Training and Development; Product Knowledge; Customer Service

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Some College Coursework

Relevant Work Experience

10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years