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Dedicated Support Engineer II

Location Centennial, Colorado Req ID R400708 Job Type Full Time
Category Engineering Date posted 03/20/2025
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Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Comcast Technology Solutions(CTS) is a software technology company based in Denver, Colorado, USA. We specialize in helping TV stations, pay TV operators, content distributors, broadband media sites, and mobile businesses with their media management, video publishing, and web streaming needs. Our Cloud Video Platform (CVP) is a service that offers a wide range of products to our customers. With Comcast CVP, customers can securely manage their digital media, publish content to various connected devices, and monetize their content distribution directly to consumers. Our technology is designed to meet each customer's unique business needs and can scale to support their growth. Our clients include well-known names like British Telecom, Viaplay, Fox, NBC, Paramount+, and many others. CTS consists of software and video professionals in sales/marketing, product engineering, and operations/professional services. We work globally, providing project managers and technical engineers to help our customers implement our technology. We are a dynamic, technology-oriented group dedicated to delivering innovative solutions.

Job Description

This role is based in Centennial, CO and is not approved for remote employment.

Core Responsibilities 
• Customer Experience: Resolve tickets using product knowledge, respond quickly to critical issues, share client feedback to improve services, and create and improve documentation based on ticket insights.
• Troubleshooting & Analysis: Troubleshoot and repair issues, lead technical outage bridges, analyze complex system problems, and perform maintenance activities with minimal supervision.
• Proactive Tracking: Track operational workflows, analyze data and metrics, identify problem areas, and provide actionable insights to enhance performance.
• Project & Script Development: Support projects as a technical resource, ensure successful implementation, develop utility and monitoring scripts using Python, JavaScript, and AWS, and contribute to design considerations for new products or changes to existing ones.
• Product & Configuration: Assist in application configuration, perform routine maintenance tests to minimize impact, and analyze problems in design, configuration, data flow, and data state within complex systems.
• Global Team & On-call: Maintain consistent attendance, provide regular training and guidance to less experienced team members, participate in on-call duties with flexibility for nights and weekends, and engage appropriate resources to drive issues to closure.
• Professional Growth: Enrich your professional development through organizational, team, and self-driven projects, with dedicated time to work towards your goals and opportunities to contribute to meaningful initiatives.

Must Have Skills:
• At least 2 years' experience in technical support or a technical role.
• Strong communication, troubleshooting, and problem-solving skills.
• Understanding of web services (HTTP, Web API, Web protocols).
• Working experience in Python.
• Understanding of Git.
• Familiarity with Agile software development methodologies.
• Familiarity with Linux CLI.

Desirable Skills:
• Familiarity/Experience with configuring and deploying software components on Amazon Web Services (AWS); this should include S3 Buckets, Lambda Functions and Dynamo DB.
• Familiarity/Experience with Operating System Level virtualization such as Kubernetes and Docker.
• Experience with JavaScript and Java.

About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

  • Medical & Dental
  • 401(k) Savings Plan
  • Generous paid time off
  • Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
  • Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
  • Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more atjobs.comcast.com/life-at-comcast/benefits

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Disclaimer:

*This position is unable to provide work authorization sponsorship or immigration support now or in the future.*

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.


Skills:

Troubleshooting; Java; Python (Programming Language)


Salary:

Primary Location Pay Range: $74,339.76 - $111,509.64

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.


The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

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Our Benefits

We’re proud to offer comprehensive benefits to help you live your best life:

  • Medical, prescription, vision, and dental insurance for eligible employees.
  • 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay.
  • Paid time off including eight observed company holidays and flex time.
  • Exclusive perks + discounts, including tuition assistance, commuter benefits and more!
See All Benefits

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