Investigator 2, Security

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This position is responsible for supporting the corporate security function in protecting both company assets and employee safety, conducting investigations and identifying risks to Comcast’s brand, assets and business processes across multiple business channels that could include theft, forgery, fraud, workplace violence incidents, retail business sales misconduct, other personal misconduct, and policy violations, as well as criminal violations. Promotes customer and employee safety by conducting physical security risk and vulnerability assessments to identify potential threats and vulnerabilities and works to mitigate security risks. Responsible for conducting physical security assessments to identify gaps and opportunities to improve security as well as addressing requirements per Comcast policies. Responsible for conducting security awareness trainings to employees across multiple business groups.

Job Description

Core Responsibilities

• Develop investigative strategies using appropriate techniques, systems, and tools to gather and evaluate evidence.
• Work with management to plan, organize, and conduct investigations related to internal and external security issues. This includes but is not limited to; conducting and directing interviews of direct and indirect witnesses, offenders and victims, searching records, documents, other media, surveillance, and preparing investigative findings in a comprehensive, coherent and proficient written report that meet legal and regulatory requirements for presentations to business leaders to aid in business decisions and to law enforcement, when warranted.
• Works with senior investigators and management to plan, organize, and conduct investigations related to internal and external security issues. This includes but is not limited to searching records, securing documents, performing surveillance, and preparing reports with minimal supervision.
• Prepares clear, comprehensive, and cohesive investigative reports and statistical data in a timely manner.
• Ensures that all investigations / inquiries are completely objective and brought to a logical conclusion in the best interest of the Company.
• Establishes connections between alleged offenders and other violators by linking evidence uncovered from various sources.
• Collects, documents, stores, and maintain evidence according to the chain of custody guidelines.
• Assists in conducting audits to ensure compliance with applicable security standards.
• Conducts physical security assessments and incident reports; interfaces with business partners to address security risks / findings.
• Communicates and directs effective prevention strategies ensuring appropriate controls are in place at the discretion of management.
• Reviews and analyzes investigative operations and processes to identify security vulnerabilities and weaknesses in order to recommend strategies for prevention, mitigation, and recovery.
• Testifies under oath in municipal, superior, and federal court and administrative hearings as needed.
• Collaborates with Company stakeholders including but not limited to Human Resources, Legal, Compliance, Environmental Health and Safety, Business Continuity, etc.
• Develops and maintains excellent working relationships with peers in the industry, local, state, and federal law enforcement agencies, government agencies and emergency services to achieve maximum results and business support.
• Communicates investigative information obtained on a need-to-know basis only.
• Presents training programs to employees on numerous security related topics, to include but not limited to security awareness, robbery and fraud prevention, workplace violence, sales integrity, etc.
• Enforces security policies and procedures across respective footprint.
• Conduct security awareness training to employees across multiple business groups.
• Other duties as assigned.
• Analytic ability and drive, critical thinking skills, project management experience, and exposure to tactical and operational security
• Ability to prioritize and oversee multiple tasks, pay close attention to detail, be well organized, and work successfully with minimum supervision in a fast-paced environment.
• Strong interpersonal and communication skills including ability to interact with employees, management at all levels, legal and compliance, and law enforcement.
• Proficient with Microsoft Suite of Applications (Office 365, Word, Excel, PowerPoint) and the ability to learn other computer software systems, such as Comcast’s Case Management system
• Understanding of business, private, and public sector partnerships
• Excellent written, verbal, interpersonal communication skills.
• Proficient in contemporary / advanced investigative theory, techniques, or protocols.
• Must be knowledgeable with laws and statutes impacting methods used in successful investigations and be able to make fact-based decisions based on available evidence.
• Excellent judgement with the ability to manage sensitive and confidential information
• Maintain the highest ethical and professional standards.
• Ability to thrive in a dynamic environment.

Related Work Experience

• 5 - 8 years of related experience in conducting investigations or related areas, such as corporate security, Criminal Justice, Law Enforcement, Accounting, Loss Prevention, or Compliance.

Preferred Qualifications

• Certification from an interviewing and interrogation program such as Wicklander-Zulawski & Associates, John E. Reid & Associates, or LSI Laboratory for Scientific Interrogation, Inc. (SCAN).
• Certification or accreditation from a Risk or Security Management Association or governing body is a plus.
• Certified Protection Professional (CPP), Certified Fraud Examiner (CFE) Certified Forensic Interviewer (CFI), or Professional Certified Investigator (PCI) desired.
• Multi-lingual abilities and experience in the telecommunications industry is a plus.
• Knowledge of video camera systems, intrusion detection systems (IDS), access control systems, and digital video recorders (DVR).

Working Conditions

• Position requires sitting and/or standing for extended periods of time,
• Must be willing to travel and respond to emergency security matters on a 24 x 7 basis.
• Position Requires serving periods of “on call” time.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

Skills:

Conducting Investigations; Physical Security; Communication

Salary:

Primary Location Pay Range: $59,869.92 - $89,804.88

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Associate's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years