Manager, Security

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Regional Manager, Security Operations, oversees day to day security operations across an assigned region, including physical security, access control, surveillance systems, incident response, and investigative services. This role directly supervises a team of security investigators, setting standards, guiding case strategy, and ensuring lawful, ethical, and high quality investigative practices. The manager partners with cross functional stakeholders and external agencies to protect people, assets, and facilities while advancing regional and enterprise security objectives.

Job Description

Core Responsibilities

• Supervises, mentors, and develops a team of security investigators, providing direction on case strategy, investigative techniques, and reporting standards. Ensures investigations are conducted legally, ethically, and in alignment with company policy and regulatory requirements.
• Establish and maintain investigative standards, case‑management processes, documentation requirements, and quality‑assurance controls. Review findings and approve final investigative reports prior to stakeholder or law‑enforcement engagement.
• Lead and oversee investigations into security incidents, theft, fraud, workplace violence, and other breaches of security; manage escalation protocols and ensure timely, accurate closure
• Manage daily regional operations covering physical security, access control, surveillance systems, and incident response; coordinate resources to mitigate risk and maintain service levels.
• Develop, implement, and enforce security policies, procedures, and protocols; conduct regular security assessments and vulnerability analyses and drive remediation.
• Collaborates with internal and external stakeholders to ensure compliance with relevant regulations, guidelines, and industry best practices.
• Supervises a team of security personnel, providing guidance, training, and performance evaluations.
• Monitors security systems, alarms, and VMS/cameras to identify and respond to potential threats or incidents.
• Maintains relationships with law enforcement agencies and other external partners to enhance security capabilities and intelligence sharing.
• Responds to security incidents, emergencies, and alarms, taking appropriate actions and documenting incidents, as necessary.
• Collaborates with cross-functional teams, such as IT, HR, Legal, and Facilities, to align security objectives and support organizational initiatives.
• Conducts regular audits and assessments of security controls and processes to ensure compliance and effectiveness.
• Prepares and presents reports on security operations, incidents, and key performance indicators to senior management.
• Assists in the development and implementation of security awareness training programs for employees.
• Acts as a liaison between security personnel, facility managers, contract service providers, and other stakeholders.
• Assists with the development and implementation of technology and systems.
• Stays updated on industry trends, technologies, and regulations related to security operations.
• Manages the security budget, ensuring effective resource allocation and cost optimization.
• Works flexible hours and is available on call 24/7 as situations warrant.
• Other duties as assigned.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s), as necessary.
• Other duties and responsibilities as assigned.

Additional Requirements 

• Proven experience in security operations management with direct supervision of investigators or investigative teams.
• Strong knowledge of security principles, best practices, and technologies; experience with physical security systems, access control, video surveillance, and incident/case management platforms
• Familiarity with relevant laws, regulations, and standards related to security operations.
• Excellent leadership and team management skills, with the ability to inspire and motivate a team.
• Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure.
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
• Experience in conducting security risk assessments and implementing risk mitigation strategies.
• Familiarity with physical security systems, access control, video surveillance, and incident management platforms.
• Proficient in using security management software, tools, and technologies.
• Knowledge of emergency response procedures and crisis management protocols.
• Ability to handle sensitive and confidential information with discretion.

Education

• Bachelor’s Degree preferred in an area of study relevant to this position (i.e., Security Management, Criminal Justice, Business, Compliance, Homeland Security, etc.)

Related Work Experience

• Four or more years of progressively responsible corporate security or law-enforcement experience at the supervisory level, including oversight of security operations, crisis management, physical security, critical infrastructure protection, risk controls, loss prevention and investigations.

Preferred Qualifications

• Certification or accreditation from a risk or security management program such as: Certified Security Project Manager (CSPM), Associate Protection Professional (APP), Certified Protection Professional (CPP), Physical Security Professional (PSP), Certified Fraud Investigator (CFE), Professional Certified Investigator (PCI), is a plus.
• Certification from an interviewing and interrogation program such as Wicklander-Zulawski & Associates, John E. Reid & Associates, or LSI Laboratory for Scientific Interrogation, Inc. (SCAN) is a plus.
• Knowledge of Federal, state, or local regulations relevant to the Company (i.e., PCI, CPNI, SOX, HIPAA, and data privacy affecting theft of cable service) preferred.
• Leadership experience with a law enforcement agency, military, or other governmental agency with responsibilities for protecting and securing people and assets preferred.

Working Conditions

• Must be able to work nights and weekends, variable schedule(s), and overtime, as necessary.
• Must be willing to travel up to 25%.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Law Enforcement Instruction; Workplace Investigations; Law Enforcement Tactics

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years