Senior Analyst Product Insights

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Comcast/Xfinity is looking for a detail-oriented and passionate Sr. Analyst of Consumer Insights to support our growing Consumer Research & Insights function. This individual will support stakeholders in TPX and XGIE Consumer Product, reporting into the Director of Consumer Insights. Responsibilities include active, in-depth participation in consumer research projects and product trials from start to finish, including participating in meetings with stakeholders, vendor management, methodology design, data analysis, report development and refinement, and reporting research insights. The candidate will support in accessing the product experience for new products/features via product trials and consumer research through to launch. This role will also work closely with the Employee Product Trial team to collaborate on ways to streamline the trial process and look for synergies across teams. The ideal candidate has experience in UX research, a can-do attitude, a proven track record of working on multiple projects simultaneously, and an interest in being part of a new functionality in CR&I.

Job Description

Core Responsibilities

• Work with Director, Consumer Insights to prioritize tasks and responsibilities as set below
• Actively participate in meetings with Consumer Research & Insights colleagues and stakeholders across TPX and XGIE to understand key business questions and consumer research needs
• Assist in design, development, and execution of both qualitative and quantitative research projects, supporting TPX and XGIE partners across all areas of the business (Internet, Mobile, Entertainment, Home)
• Design and implement custom product trials, product satisfaction studies, and new product/feature concept testing to evaluate Xfinity products and inform GTM
• Conduct user experience (UX) research to gather insights on product performance, customer behaviors and preferences
• Synthesize data and draft research results, key takeaways, and actionable insights through compelling storytelling (written and verbal). Understand stakeholders’ key business questions and be able to report in a way that is clear and compelling to them, including iterations
• Assist in managing external vendors and internal operations team through all phases of research projects
• Stay current on industry trends, and best practices in UX research
• Consistent exercise of independent judgment and discretion in matters of significance
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned

Successful candidates display the following characteristics:

• Highly organized - able to prioritize multiple tasks to deliver quality results on time
• Passionate about supporting in the creation of usable and useful product experiences
• Able to work with minimal oversight on multiple concurrent projects across a variety of stakeholders
• Demonstrable presentation (communication and storytelling) skills to a variety of audiences
• Skilled at building and maintaining relationships with multiple partners, teammates, stakeholders, and vendors
• Empathy for research subjects as well as stakeholders
• Independent thinker, willing to advise on research process (design, tool, sample, reporting)

Qualifications:

• 3-4 years of relevant work experience
• Strong analytical, strategic thinking, and problem-solving skills
• Capability to synthesize data from multiple sources and translate findings into actionable insights
• Flexibility—this is a new role and therefore there may be times of ambiguity
• Experience in (or an interest in learning about) the telecommunications industry
• Exceptional interpersonal and communication skills
• A can-do attitude – able to find solutions or work with larger team/company decisions
• Skilled in Office suite
• Comfortable working in a fast-paced, rapidly evolving environment

Preferred Additional Skills (Not required, but nice to have):

• Previous experience in UX research
• Working knowledge of at least one statistical software package (SPSS, SAS, R)
• Working knowledge of at least one UX tool (UserTesting, Lookback)
• Experience leading in-depth interviews and/or moderating focus groups
• Has a sense of what skills they would like to grow and develop to continue their career development

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Market Research; Consumer Research

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years