Manager, Inside Enterprise Account Managers (IEAMs)

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

This job leads a team of Inside Enterprise Account Managers (IEAMs) who provide strategic account management and financial sales leadership for existing mid-market customers <$3,500 in telco spend. It develops and assists the team with managing overall account strategies for specific named account customers, including identification of incremental revenue opportunities and retention of embedded base services. It stays abreast of market landscape and emerging technologies to best position company solutions in the marketplace. It is responsible for overall customer relationship management and customer satisfaction in addition to delivering customer revenue and retention objectives. It is responsible for delivering annual customer revenue and retention objectives. May manage a team including exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies. Assists in development and meeting of departmental budget. 

Job Description

Core Responsibilities

• Leading a team to drive revenue growth and provide excellent customer support within assigned accounts
• Leading a team to upsell, cross-sell and retain existing Enterprise customer base
• Assisting team to develop a sales penetration strategy for account portfolios to meet or exceed monthly sales quota
• Providing overall direction and strategic selling of company solutions including Broadband, Managed Services, Advanced Voice and Metro Ethernet
• Collaborating with departmental management, including sales support, sales engineering, contracts/legal project management, service assurance, marketing and operations leadership to develop project plans and overall strategy to optimize sales opportunity, while providing a superior customer experience
• Managing the execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment
• Collaborating with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs. Developing an overall strategy to optimize sales and retention opportunities
• Positioning and selling Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel
• Managing existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate sales, service and operational goals and objectives
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Account Management; Relationship Management; Meeting Organization

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Relevant Work Experience

5-7 Years