Sr. Knowledge Management Associate, Platform Demand

Core Responsibilities 

• Collaborate with internal teams to define the Knowledge Management strategy and lead initiatives that promote knowledge sharing, preserve data, and optimize the use of information assets across the organization.

• Manage fast-paced product release timelines across multiple teams, serving as a product expert,balancing quality versus speed to delivery, and driving cross-functional alignment to support knowledge creation and communication.

• Oversee and prioritize the development of high-quality documentation—including manuals, guides, and technical collateral—to support FreeWheel’s product suite, ensuring consistency with customer-facing standards by partnering closely with technical writers.

• Coordinate delivery across key stakeholders (e.g., business partners, infrastructure, vendors), while managing communication and expectations across business units and functions.

• Monitor trends and maintain a feedback loop between Product Management and Knowledge Management teams to inform process improvements, template development, and roadmap planning.

• Independently manage new requests, mediate conflicts, and provide realistic trade-offs. Partner with Product, Engineering, and technical writers to deliver scoped work

• Identify and address knowledge management challenges, implementing and tracking solutions that enhance organizational efficiency and customer value.

• Provide thought leadership across internal teams, driving execution of knowledge management deliverables to meet client needs and project deadlines.

• Mentor and coach team members, championing best practices in knowledge management.

About You

• 5–7 years of relevant experience.

• Self-starter with strong project/program management skills, excellent collaboration and organization, and the ability to manage multiple concurrent projects under tight deadlines—from requirements gathering through execution.

• Passion for quickly learning new products, systems, and ideas, with the ability to translate complex business and technical concepts into user-friendly documentation.

• Skilled in requirements analysis and delivery, including stakeholder interviews, documentation, validation, and output creation.

• Solid technical foundation, with preferred experience in digital, linear, or MVPD systems, including TV audience and addressable technologies, and familiarity with the software development lifecycle.

• Proactive in improving documentation processes and resolving bottlenecks in cross-functional environments.

• Adaptable and resilient in dynamic, fast-paced settings.

• Exceptional verbal and written communication skills, with a talent for conveying technical concepts in clear, relatable terms.

• Experience working in globally distributed organizations and collaborating across time zones is a plus.

• Familiarity with knowledge platforms such as Jira, Confluence, and Readmepreferred.

• BA/BS degree required.