CARE, Program Manager 3

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for utilizing solid program management skills and knowledge to lead small, medium and large programs, sometimes with complex solutions. Usually determines own work priorities. Acts as a resource for colleagues with less experience.

Job Description

Core Responsibilities

• Understands the scope of programs as defined by business requirements and the budget process. Participates in key planning milestones and guides the core program team from initiation through execution and completion.
• Identifies and secures participation from required cross-functional team members, including matrixed project managers, with guidance from Strategic Business Initiatives or senior staff.
• Creates and maintains comprehensive program plans and records. Collaborates with the core team to identify and schedule all work required to fulfill program scope, including critical path management.
• Assists in defining and implementing key goals, objectives, and success criteria. Ensures thorough documentation throughout the program lifecycle.
• Supports budget and resource forecasting activities.
• Identifies, analyzes, and mitigates risks and issues.
• Tracks and manages program schedules and task details. Analyzes performance against plans and adjusts as needed to meet objectives. Assists in action item resolution and milestone tracking.
• Communicates progress, risks, and changes to stakeholders. Manages proposed changes to program parameters in coordination with Enterprise Program Management and Program Managers.
• Ensures quality of deliverables and collaborates with field teams to develop deployment strategies, schedules, and tools for successful implementation.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Additional Responsibilities

• Manages a portfolio of 10–15 concurrent projects, including initiatives originating from finance, sales, or product teams.
• Leads impact assessments for all CARE-related initiatives and ensures completion of required development work in CAFÉ.
• Oversees process enhancements and intake management for new project requests, including those submitted via JIRA.
• Provides guidance and mentorship to PM2-level project managers.
• Collaborates closely with internal stakeholders and occasionally with external customers to support product rollouts and process changes.
• Supports current initiatives such as Wi-Fi extension solutions for B2B customers, including impact analysis and process alignment.

Preferred Experience & Skills

• Strong communication and organizational skills.
• Project management experience is highly desirable but not mandatory.
• Experience with CAFÉ and JIRA is a strong plus.
• Familiarity with internal systems such as Biller/CSG, Orion, and the Microsoft Office Suite.
• Ability to manage intake processes, assess project impacts, and coordinate across multiple departments.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Program Management; Strategic Objectives; Planning Ability

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years