Technical, Program Manager 4 - Comcast Business

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Highly technical, execution-driven Program Manager 4 to lead large, complex, and high-impact programs that span multiple organizations. This role is critical to aligning technical teams with operational realities while delivering business value on tight timelines.

Job Description

Core Responsibilities

•  Leads large, cross-functional, and complex programs, ensuring they are scoped, structured, and executed to meet business objectives on time and within budget.
•    Translates technical language and development requirements into actionable operational insights—and vice versa—serving as a critical communication link between technical teams, operations, and stakeholders.
•  Leverages technology and AI-driven tools to manage programs end-to-end with efficiency and transparency. Thinks outside the box to explore how AI can automate manual work, enhance stakeholder communication, and increase decision-making speed.
•  Champions a mindset of innovation and continuous improvement, with a keen focus on using emerging tools and platforms to take our execution to the next level.
•  Dives deep into the business and program details to understand how operations and stakeholders work, aligning project outcomes with enterprise goals.
•  Manages high-level program plans, timelines, budgets, and risk frameworks with a relentless focus on execution, quality, and accountability.
•  Drives detailed project tracking—ensuring all deliverables are met, risks are mitigated early, and milestones are achieved. Holds all contributors accountable to deadlines and program standards.
• Presents clear, concise, and compelling updates to senior executive leadership, ensuring transparency and trust through data-driven reporting and narrative clarity.
•  Advocates for stakeholder needs while balancing those needs against technical feasibility, development priorities, and business constraints.
• Develops contingency plans, anticipates risks, and escalates appropriately when necessary—using sound judgment and experience to guide resolution.
• Ensures strong budget ownership and supports accurate forecasting across the program lifecycle.
• Facilitates collaboration between cross-functional groups, ensuring alignment across vendors, development teams, operations, and business units.
•  Operates with a leadership mindset, capable of stepping in to lead the team when the manager is unavailable. Acts as a stabilizing force and rallying point for team execution and accountability.
• Balances multiple workstreams and programs simultaneously, demonstrating the ability to learn quickly, shift priorities, and keep all stakeholders informed and aligned.
• Mentors junior program and project managers, supporting growth and contributing to a culture of excellence and continuous improvement.
•  Maintains meticulous documentation, including program scope, timelines, risk assessments, decision logs, and change management records.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Ideal Capabilities and Attributes

• A seasoned, technical program manager with strong project management skills and a track record of successfully executing large, complex, and high-visibility programs.
• A natural communicator and translator between development and business operations, with the ability to influence at all levels.
• Experience implementing or leveraging AI and automation tools to manage workstreams, enhance visibility, streamline collaboration, and improve outcomes.
• Someone who thrives under pressure, is detail-oriented, and holds teams accountable to timelines and outcomes.
• Experience in stakeholder management with the ability to prioritize business needs while managing the reality of resource and technical constraints.
• Strong leadership instincts and team collaboration skills—someone who is ready to step up and lead when needed, with a genuine interest in learning and growing.
• Ability to work across multiple initiatives, demonstrating agility, professionalism, and composure in a fast-paced environment.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Program Management; Service Delivery; Planning

Salary:

Primary Location Pay Range: $99,353.20 - $149,029.80

Additional Range: This job can be performed in Illinois with a Pay Range of $94,837.14 - $149,029.80

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years