Solutions Engineer 2

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Solutions Engineer 2 is responsible for providing comprehensive solution engineering support to field resources, including Account Executives, Strategic Account Managers, and Global Solutions Sales Executives. This role requires a strong understanding of VoIP and data networking protocols (SIP, RTP, HTTP/S, SNMP, BGP, OSPF, QoS) as well as SDWAN and SASE design principles. The Solutions Engineer 2 will work independently and lead projects autonomously, ensuring the company's platform is deployed and maintained using best practices. The Solutions Engineer 2 will travel regionally approximately 25% of the time and be based virtually in PST or MST time zones to align with regional sellers and customers (the ideal candidate will reside in CA, NZ, AZ or UT).

Job Description

Core Responsibilities:

• Provide solution engineering support for all field resources, including Account Executives, Strategic Account Managers, and Global Solutions Sales Executives.
• Responsible for lifecycle sustaining engineering support (discovery, solution, and proposal).
• Handle moves, adds, and changes (MACD).
• Provide sustaining engineering support for large, complex solutions.
• Support activities related to account development.
• Capture customer technical requirements and translate them into internal architecture templates.
• Collaborate with the product team on new product requirements, integrations, and defect resolution.
• Conduct load/stress and fail-over testing for high-availability deployments with the product team and customers.
• Address and resolve customer issues both pre- and post-production.
• Drive continuous technical improvement internally and with customers.
• Cultivate and drive technical decisions with customers to design or improve technical solutions.
• Oversee technical implementation for customer deployment projects.
• Participate in client implementation planning to ensure seamless integration or turn-up of services.
• Provide technical fulfillment and answer questions related to technical capabilities for RFIs, RFQs, and RFPs.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance. Must be able to work nights, weekends, variable schedules, and overtime as necessary.
• Perform other duties and responsibilities as assigned.

Preferred Qualifications:

• 5+ years of experience as a telecom Solutions Engineer or related role.
• Strong understanding of VoIP and data networking protocols (SIP, RTP, HTTP/S, SNMP, BGP, OSPF, QoS).
• Experience with SDWAN and SASE design principles.
• Proven ability to work independently and lead projects.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Reside in PST or MST time zones with the ability to travel up to 25%.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Skills:

Customer-Focused; Routing and Switching; Software-Defined Networking Wide Area Network (SD-WAN); Complex Sales; Strategic Business Development; Network Architecture Design; Solution Engineering

Salary:

National Pay Range: $72,372.84 USD-$169,623.84 USD Illinois Pay Range: $76,896.14 USD - $149,268.98 USD Colorado Pay Range: $81,419.44 USD - $156,053.93 USD Hawaii Pay Range: $94,989.35 USD - $142,484.02 USD Washington DC Pay Range: $104,035.95 USD - $156,053.93 USD Maryland Pay Range: $85,942.74 USD - $156,053.93 USD Minnesota Pay Range: $81,419.44 USD - $142,484.02 USD New York Pay Range: $85,942.74 USD - $169,623.84 USD Washington Pay Range: $81,419.44 USD - $162,838.88 USD New Jersey Pay Range: $90,466.05 USD - $162,838.88 USD Vermont Pay Range: $85,942.74 USD - $135,699.07 USD Massachusetts Pay Range: $90,466.05 USD - $162,838.88 USD California Pay Range: $81,419.44 USD - $150,776.74

Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Targeted Commission: $70,000.00

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Certifications

Cisco Certified Network Professional (CCNP) - Cisco Systems, Inc.,Fortinet Network Security Expert Program - Professional (NSE-4) - Fortinet,Certified Meraki Network Associate (CMNA) - Cisco Systems, Inc.,Cisco Certified Design Professional (CCDP) - Cisco Systems, Inc.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years