Unified Communications Cloud Services Specialist (Remote - Night Shift)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Unified Communications (UC) Cloud Services Specialist is responsible for administering, supporting, and maintaining cloud‑based communication services across enterprise customers. This role ensures accurate provisioning, configuration, and lifecycle management of UC platforms, including voice, collaboration, messaging, conferencing, and related cloud communication solutions. The Admin Specialist plays a key role in operational workflows—managing service requests, validating account details, resolving provisioning issues, and coordinating with cross‑functional teams to deliver a smooth and reliable customer experience. Strong technical knowledge, attention to detail, and the ability to multitask in a fast‑paced environment are essential.

Job Description

Key Responsibilities

• Administer and manage UC cloud services, including user provisioning, license management, device assignment, call routing, DID management, and feature configuration.

• Process and complete UCIM task assignments, ensuring timely and accurate execution of operational tasks.

• Validate customer accounts, service details, and configurations to ensure accuracy and readiness for billing.

• Support number of provisioning activities, service activations, reductions, terminations, and account updates.

• Collaborate with Implementation, Billing, Engineering, and Porting teams to resolve issues and complete workflows efficiently.

• Monitor UC cloud platforms and queues to proactively identify and resolve provisioning or configuration discrepancies.

• Maintain accurate documentation of customer inventories, service changes, and administrative updates.

• Assist in troubleshooting service‑related issues and escalating technical problems as needed.

• Ensure all administrative tasks are completed within SLA and aligned with compliance, operational, and billing requirements.

Roles and Responsibilities

• Responsible for assigning new projects/renewals to the Implementation in Jira and Landscape

• Responsible in updating the pipeline report for revenue generation

• Responsible in sending Welcome Letter to the new customer

• Responsible in creating smart Sheet for task monitoring

• Responsible in assigning/updating task Reflexion

• Responsible in accounting the license/hardware before submitting to billing group 

• Works closely with the Implementation Team to ensure proper billing to the customer.

• Responsible in updating the dates in Cadebill based on the reported billing date

• Responsible in submitting the billing table based on the signed SOF.

• Responsible in working on the Renewal order with no changes in services only pricing.

• Responsible in updating Tiger Paw and closing the SO

• Responsible in sending Completion Letter when order is completely done 

• Responsible in closing the Jira ticket

• Additional duties as assigned.

Skills/Abilities/Knowledge

• SKILLS: Observable competence to perform activity

  • Strong communication skills for collaborating with cross‑functional teams and supporting customer needs.

  • Outstanding problem solving that can identify and take initiative to resolve problems with minimal supervision.

  • Excellent organizational skills with the ability to manage multiple tasks at once.

  • Excellent written and verbal communication skills

  • Exceptional Time management and complex task organization

• KNOWLEDGE:  Experience of study / understanding of concept(s)

  • Hands‑on experience with Unified Communications platforms (e.g., BroadSoft/BroadWorks, Webex Calling, Microsoft Teams Calling, Zoom, or similar).

  • Strong understanding of telecom provisioning, cloud service administration, and UC operations.

  • High attention to detail, especially in managing service configurations and billing‑related data.

  • Familiarity with telecom industry voice, data, and applications processes.

• ABILITY:: Behavior that results in an observable product

  • Ability to troubleshoot and resolve UCaaS service issues efficiently.

  • Ability to understand network diagrams.

  • Ability to work effectively with all levels throughout the organization.

  • Possess a professional attitude and work ethic in addition to being well organized and efficient.

  • Ability to deal with unforeseen situations and come up with logical solutions to these problems without outside instruction. 

EDUCATION

• Bachelor’s Degree in Computer Science, Business Administration, Engineering, or related field or equivalent work experience

EXPERIENCE

• Must have a minimum one (1) year of telecommunications experience.

• Experience in order of coordination in a production, process-oriented organization.

• BroadWorks provisioning experience is preferred.

• Experience working in a fast-paced environment and dealing with ambiguity (thinking outside of the box).

WORK SCHEDULE

• 8am – 5pm PST (Pacific Time) / 11pm - 8am (Philippine Time) Nightshift with occasional/required overtime

• Remote / Work from home set-up but must be willing to report onsite if necessary (due to important meetings, meet & greet, townhalls, etc.)

• Must be flexible with the schedule and amenable to render overtime and work on holidays if needed

• On-call (after hour and/or management support) possible

WORK ENVIRONMENT

• Work performed in a home office setting with occasional need to work from Comcast office

• Regularly required to sit for extended periods of time

• Remote location – will require a quiet location with adequate space to accommodate equipment and perform job duties

PHYSICAL DEMANDS

• Frequently required to communicate (talk), detect (hear), and express oneself. The person in this position frequently communicates with internal, external clients, and vendors. Must be able to exchange accurate information in these situations

• Must be able to occasionally move about inside the office, reach with hands and arms to operation office machinery, etc.

• Use hands / fingers to handle or feel. Constantly operates a computer and other office productivity machinery, such as a copy machine, computer and printer

• Specific vision abilities required by this job are close, distance, color and peripheral vision, depth perception and the ability to adjust focus

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years