Sales Support Consultant

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Sales Support Consultant is responsible for pre-sales support of the Enterprise Sales team through the coordination and facilitation of complex business customer orders with pre-sales tasks. This position will work closely with the Enterprise Sales team, mainly but not limited to the Enterprise Hospitality vertical, to close complex opportunities and work effectively with cross functional teams to optimize outcomes aligned with Comcast Business goals. The ideal candidate is self-motivated, demonstrates in-depth communication skills to provide clear and direct messaging, engaged with customers to solve complex problems and provide support during the ordering process. Flexible in adapting to ever changing customer needs, the candidate must embody customer experience, follow through, and satisfaction. Role will be hybrid (four days per week in-office) at either the Comcast Philadelphia Headquarters (1701 John F Kennedy Blvd.) or the Comcast Business office in Denver (8000 E. Iliff Ave.).

Job Description

Core Responsibilities

• Provides presales support primarily to Comcast Business’ hospitality vertical across multiple divisions.
• Supports and maintains Salesforce single-site and multi-site orders/cases.
• Performs a variety of pre-sales order management functions.
• Works cross-functionally with internal and external stakeholders to ensure order is accurate and can begin install.  
• Decode and scrub orders/cases to ensure orders are accurate and meet all submission criteria and compliance requirements.
• Interface with various levels of sales, operations, engineering, and other functional groups to ensure order flows appropriately. 
• Strong hands-on approach to solving problems and communicating with Sales teams and Sales leadership. 
• Research issues on individual orders/accounts and provide guidance to Sales teams. 
• Navigate through multiple systems to build, track and/or monitor orders. 
• Polished, professional verbal and written communication with regional and divisional partners (Sales Support, Sales Leadership). 
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
  

Preferred Qualifications

• Current or prior Comcast Business experience.
• Sales support operations, order management or service delivery experience.
• Experience with the following Comcast Business systems: CSG, Salesforce, Café

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Sales Support; Problem Solving; Process Oriented; Adaptability; Results-Oriented

Salary:

Primary Location Pay Range: $71,640.25 - $107,460.38

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years