Quality Assurance Tester Analyst (Nightshift)

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

We are seeking a detail-oriented and proactive Launch Readiness Business Analyst to join our team. The successful candidate will be responsible for assisting the Launch Readiness Testing Engineer(s) with ensuring that all products and services are thoroughly tested and ready for launch. This role involves creation and executing of Production test accounts within the Comcast Business Orion and Legacy systems. Collaborating with internal Launch Readiness team members and stakeholders.

Job Description

Key Responsibilities:

• Production Demo/ Test Account Creation:
  •  Creation and support of Production Demo test accounts for the various Comcast Business Product Portfolios. To include identifying and working with the LRT Senior team on collaboration of what equipment is needed for all test accounts.
  • Collaborate and understand product requirements and specifications as it pertains to Comcast Business products, features and services.
  • Tracking and providing detailed reports to LRT leads as it pertains to defects, and issues.

• Communications:
  • Regular meetings with LRT internal leads and stakeholders’ teams to update on production demo account creation progress and challenges.
  • Participate in launch readiness internal and external test plan reviews.
  • Provide clear documentation utilizing internal Comcast Business reporting systems.

• LRT Production Testing Support:
  • Assist with executing test plans for the purpose of validating end-to-end processes including strategic systems, product provisioning and customer experience.
  • Review user stories/test cases and ensure alignment with business requirements.
  • Participate in cross-functional meetings and lend expertise during product, process and user story creation.
  • Stay up to date with industry’s best practices and emerging trends in testing and quality assurance.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven experience in software testing, quality assurance, or a related role.
• Strong understanding of testing methodologies, tools, and processes.
• Experience with automated testing tools and frameworks is a plus.
• Excellent analytical and problem-solving skills.
• Strong attention to detail and ability to work in a fast-paced environment.
• Effective communication and collaboration skills.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Prior experience with Comcast Business systems and products preferred
• Prior system testing experience a plus
  Requirements, Process and Design documentation a plus
  Experience working with technical delivery teams and in development type environment is a plus
  Experience with collaborating with large cross functional teams
• Executive level written and verbal skills a must
  Experience with resource training in corporate environment on more technical functions or systems is a plus

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years