Application Support Engineer - Linux/Windows

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Application Support Engineer - Linux/Windows, you’ll be at the heart of ensuring Comcast’s infrastructure and applications run smoothly. You’ll be collaborating with various teams and using cutting-edge tools to maintain and support critical systems. This role would support 65 different applications(Linux, Unix, and Windows Servers) for application and monitoring support

Job Description

What You’ll Do: 

• Assist on technical bridges and provide troubleshooting direction for complex technical issues.

• Identify gaps and create/update operational procedures, policies, and processes

• Analyze data and metrics, identify problem areas, and provide actionable insight to management

• Handle all application deployments and builds in staging and production environments

• Ensure team members and customers adhere to approved processes for managing application deployments, support tickets, production outages/impairments, Kanban boards, infrastructure builds, and application intake

• Recognize application flaws and partner with development teams and vendors to ensure defects and required enhancements are completed

• Avidly seek out learning opportunities both as a technologist and a lead, ready to assimilate new technologies; pursue relevant industry standard technical certifications and education opportunities

• Perform periodic outage and disaster recovery testing for supported applications to enhance readiness for production incidents

• Perform regular patching of applications/systems to mitigate vulnerabilities; ensure that all maintenance activities are properly validated to minimize application impact

• Recommend designs for new products or architectural changes to existing products

• Work with development teams and application owners to ensure all applications comply with privacy, security, and accessibility requirements

• Create and maintain all application monitors and alerts; respond promptly to alerts

• Identify and champion operational improvements to increase the stability, reliability, and availability of applications

• Regular, consistent and punctual attendance.

• Other duties and responsibilities as assigned.

What You’ll Need:  

• BS degree required in Information Technology or other technology related field

• Proficiency in Windows and Linux server support is HIGHLY preferred. 

• Technical support skills and system administration knowledge

• Experience in Application Management and Support

• Systems Engineering and Deployment experience

• Strong technical knowledge relevant to the role

• Relevant certifications or equivalent experience in the field would be beneficial

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

WiFi Technology; Cisco Wireless Access Point; Cisco Routers and Switches; Communication

Salary:

Primary Location Pay Range: $78,474.00 - $117,711.00

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years