Voice Engineer, Unified Communication Engineering

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

As a Unified Communications Engineer, you will be responsible for designing, implementing, and maintaining communication systems that integrate voice, video, and messaging services. The role requires knowledge of security and network infrastructure to optimize and troubleshoot issues - ensuring a seamless user experience and monitoring the overall system's performance. You’ll work with both your team with various adjacent departments to identify and solve day-to-day issues. The role requires proficiency in configuring UC solutions, deployment updates, systems maintenance, troubleshooting, VoIP, and security protocols. You are energized by tackling complex technical problems and are passionate about delivering superior communication experiences.

Job Description

This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

What You'll Do:

• Design and implement unified communication systems that integrate messaging, voice, video, and collaboration tools for businesses or organizations.
• This position would have exposure to VoIP telephony principles to support the converged voice/data-networking environment, Video Collaboration tools (MS Teams, WebEx, Zoom), Video Telepresence infrastructure (Microsoft, Cisco, Conference Rooms Systems).
• Implement and maintain Cisco Unified Communications solutions, including Cisco Call Manager, Unity, and Contact Center.
• Configure and manage voice gateways, SIP trunks, and other voice-related network components.
• Ability to maintain and upgrade Virtual and physical servers.
• Perform regular maintenance and upgrades to ensure optimal performance and security of voice systems.
• Troubleshoot and resolve complex voice-related issues, providing timely and effective solutions.
• Collaborate with network engineers and other IT staff to integrate voice systems with other network components.
• Provide technical support and training to end-users and IT staff.
• Document configurations, processes, and procedures related to voice systems.
• Stay current with industry trends and advancements in Cisco voice technologies.
• Maintain and troubleshoot unified communication infrastructure, including servers, gateways, routers, switches, handsets and other related devices.
• Ensure unified communication systems meet performance, availability, and security requirements through monitoring, testing, and tuning.
• Assist in the system-level configuration and maintenance of Cisco IP communication applications: Unified Communications Manager, VCS and VCS Expressway, TMS, WebEx & Video endpoints.
• Work closely with other groups such as network engineering, application development, and cyber security, to deliver integrated solutions and enhance end-user experience.
• Develop and document standard operating procedures, installation guides, user manuals, and training materials to support unified communication systems.
• Stay up to date with the latest industry trends, technologies, and standard processes related to unified communication and related domains, such as VoIP, SIP, H.323, WebRTC, SD-WAN, and Cloud.
• Collaborate with vendors, service providers, and partners, such as CIOs, IT directors, business analysts, and end-users, to understand their requirements, provide technical advice, and ensure alignment with organizational goals.
• Evaluate unified communication solutions based on cost, performance, security, scalability, and usability criteria and make recommendations for improvements or replacement.
• The role involves being an escalation point person for voice and video issue resolution.
• Maintain and upgrade voice, video and collaboration tools and infrastructure in accordance with established processes and procedures

Job Specification:

• Bachelor’s degree or equivalent in Computer Science or related field required
• Generally requires 3-5+years of IT experience in unified communication, collaboration and video telepresence environments.

What You'll Need:

• Strong troubleshooting, problem-solving and analytical skills is preferred
• Cisco Unified Communications Manager(CUCM)
• Experience with Telephony Infrastructure (MS Teams, Cisco, and others)
• Knowledge of network protocols, VoIP, SIP, and other related technologies
• Python or Java programming
• Experience with video, content sharing and collaboration tools (WebEx, MS Teams)
• Experience with voice and video infrastructure tools & components (Cisco, Microsoft, Avaya, etc.)
• Proficient with network troubleshooting, QOS, policy and licensing.
• Able to successfully handle a dynamic workload with minimal intervention from Management
• Relevant voice/video certifications, such as CCVP or CCIE Voice, and TCE are a plus.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

SIP VOIP; Cisco Telephony; Cisco Unified Communications Manager IM; Microsoft Teams; TDM

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years