Supervisor, Security Operations Center- Swing Shift

• Lead assigned SOC shift operations and provide direction to on-duty Security Specialists.
• Supervise, coach, train, and support performance development for assigned team members.
• Conduct shift briefings, manage shift turnover, andmaintainclear communication with leadership.
• Serve as the primary escalation point for security incidents and operational issues during assigned shifts.

Required Skills and Capabilities

• Strong leadership, communication, decision-making, incident management, and stakeholder engagement skills.
• Ability to lead a shift-based security operations team in a high-volume, time-sensitive environment.
• Ability to work on-site in West Chester, PA and providereal-time leadership presence for shift operations.
• Knowledge of physical security operations, access control, video surveillance, alarm monitoring, incident reporting, and emergency response practices.
• Ability to assess incidents quickly, prioritize response actions, and escalate toappropriate leadersand partners.
• Strongreport-writing, documentation review, quality assurance, and operational follow-up skills.
• Ability tomaintainconfidentiality, professional judgment, and composure during critical or sensitive events.

Preferred Experience

• Previoussupervisory, team lead, military leadership, law enforcement, emergency management, intelligence operations, or SOC leadership experience.
• Experience managing critical incidents and leadership-level communications.
• Experience with access control platforms, video management systems, alarm monitoring tools, and incident management systems.
• Coordinate response efforts for critical incidents including threats, crime, workplace violence, facility emergencies, natural disasters, and business continuity events.
• Monitor alarms, video, internal systems, external data sources, and news feeds for risksimpactingpersonnel, facilities, assets, or operations.
• Focus on physical security events, facility risk, personnel safety, access control, video monitoring, alarm response, and emergency coordination rather than cybersecurity or IT systemsmonitoring.
• Support access control functions including badge support, access updates, remote access requests, and access control reporting.
• Review incident reports and notifications for accuracy, completeness, timeliness, and compliance with established procedures.
• Ensuretimelysecurity notifications, executive updates, and situational awareness reporting when escalation criteria are met.
• Coordinate with Corporate Security leadership, regional security teams, facility management, HR, Legal, technical teams, public safety partners, and internal stakeholders.
• Maintain operational readiness of SOC platforms,monitoringtools, access control systems, video systems, and emergency communication resources.
• Track shift performance, staffing coverage, operational metrics, incident trends, and quality assurance findings.
• Identifyprocess improvements and help implement changes that strengthen SOC operations, reporting, training, and incident management.