Senior Product Manager, Data & AI Customer Engagement

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Data is critical to Comcast’s operations and long‑term strategy. As a Product Manager 2, Customer Engagement on the Data & AI team, you will play a leading role in shaping how internal customers discover, trust, and use data, governance, and platform products across the enterprise. Operating in a data‑rich and tech‑forward environment, you will define customer engagement strategies, own customer‑facing engagement roadmaps, and partner closely with business stakeholders and technical product teams to drive measurable product adoption and value. This role requires strong analytical skills, cross‑functional influence, and the ability to think strategically about customer needs.

Job Description

Core Responsibilities

• Lead the development and execution of customer engagement strategies that improve understanding, trust, and adoption of data, governance, and platform products.
• Partner with business stakeholders to identify goals, use cases, and success measures for engagement efforts.
• Own the customer‑facing engagement roadmap and ensure alignment with core product roadmaps across the Data & AI team.
• Act as the Voice of the Customer by gathering, synthesizing, and prioritizing insights that inform product direction and engagement plans.
• Develop and deliver clear, targeted communications and enablement materials (guides, in‑product messages, announcements, training).
• Collaborate closely with Technical Product Owners, engineering, governance, and customer‑facing teams to shape programs and ensure effective delivery.
• Communicate tradeoffs, dependencies, and customer impacts to stakeholders and leadership.
• Drive continuous improvement across engagement processes, measuring effectiveness and optimizing customer journeys.
• Performs competitive analysis and conducts market research. Maintains updated view of key competitive changes.
• Leads concepts defining an end-to-end customer experience and expected full lifecycle costs.
• Contributes to the product vision across team and the organization.
• Conducts feasibility assessments, capability gap analysis (i.e., what is wanted vs. what is attainable).
• Manage change requests. Validates downstream deliverables and final offering (business acceptance testing).
• Consistent exercise of independent judgment and discretion in matters of significance.
• Other duties and responsibilities as assigned.

Required Qualifications

• Bachelor’s degree or equivalent experience
• 10 years of experience in product management, customer engagement, customer success, or related fields
• Strong experience working with data, governance, analytics, or platform products
• Excellent analytical and quantitative skills; ability to measure customer behavior and product impact
• Proven experience defining or executing customer engagement strategies, programs, or lifecycle journeys
• Strong cross‑functional collaboration skills and ability to influence without authority
• Comfort working in a fast‑moving, evolving environment
• SQL or similar data querying experience preferred
• Exposure to: Data products, data catalogs, workflow orchestration;
• Data governance practices (metadata, access, stewardship, quality);
• Cloud platforms such as AWS, Azure, or GCP;
• Engagement or marketing automation tools (in‑app messaging, notifications, email)

Desired Qualities

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Market Research; Product Management Strategy; Product Management

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +