Senior Engineer, Unified Communications

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Responsible for planning and designing new software and web applications. Analyzes, tests and assists with the integration of new applications. Oversees the documentation of all development activity. Trains non-technical personnel. Assists with tracking performance metrics. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Job Description

*This position is unable to provide work authorization sponsorship or immigration support now or in the future.*

Comcast’s Technology, Product & Experience (TPX) organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience.

About the Role:

We are seeking a highly skilled and experienced Unified Communications Video Engineer to join our team. The ideal candidate will have extensive knowledge and hands-on experience in video engineering, particularly in managing and administering video conferencing systems.

This role requires a deep understanding of the entire Microsoft Teams platform and other related technologies. This role will also be responsible for meetings, chats, channels and files all within the MS Teams platform.

About the Team:

Comcast’s Technology, Product & Experience (TPX) organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience.

Key Responsibilities:

• Responsible for administration of domestic, international and US Government environments.
• Administer and manage Microsoft Teams, ensuring optimal performance and user experience.
• Collaborate with IT and other departments to ensure seamless video communication and conferencing solutions.
• This position will have exposure to VoIP telephony principles to support the converged voice/data-networking environment, Video Collaboration tools (MS Teams, WebEx, Zoom), Video Telepresence infrastructure (Microsoft, Cisco, Conference Rooms Systems).
• Provide technical support and guidance to end-users and other team members.
• Provide engineering support for conference rooms including Cisco, Crestron, Logitech, and others.
• Stay updated with the latest trends and technologies in video engineering and conferencing.
• Participate in the migration of video conferencing systems from on-premises to cloud-based solutions.
• Responsibilities include problem management, incident management, and change Management.
• Create accurate project specifications.
• Drive proof of concepts to test new capabilities and technologies.
• Provide technical input to create, maintain and implement content and standards.

Skills & Experience We’re Looking For:

• Security clearance for work in a US government tenant
• Working knowledge and experience ITIL V4 Foundations and Service Delivery
• 7+ years of experience in Entra ID
• Managing full life-cycle of both on-prem and Cloud identities
• Ability to assign and manage roles in both Entra and Azure
• Capability to enforce Conditional Access, MFA, and compliance settings
• Configure authentication for high privilege roles
• High-level understanding on ramifications downstream when granting admin consent for enterprise apps and API permissions.
• 5+ years of proficiency in PowerShell
• Scripting for automation, reporting and troubleshooting
• 7+ years of experience in 0365 Platform
• Microsoft 365 Admin Center
  • Provide Tier 2/3 support for Teams-related issues
  • Configure messaging, meeting, and app policies for compliance and productivity
• Teams Admin Center
  • Managing settings, policies and permissions
• Telephony Infrastructure (Teams)
  • Direct routing
  • E911 Configuration

About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at jobs.comcast.com/benefits

Reasonable Accommodation

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Job Profile: Engineer 4, Software Development & Engineering

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Collaboration Tools; Software Applications; Video Communications

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years