Publisher Account Manager, ANZ - FreeWheel

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

FreeWheel is seeking a highly motivated and detail-oriented Publisher Account Manager to join our Australia & New Zealand team. This role focuses on working with premium publisher partners to manage and optimize relationships within FreeWheel’s products, ensuring seamless utilization of our systems and efficient execution of programmatic and IO-based deals. The ideal candidate will have a strong understanding of the digital advertising ecosystem, excellent communication skills, direct technical troubleshooting experience, and the ability to analyze and interpret data to make strategic decisions. This role will report directly to Managing Director, Australia & New Zealand (based in Sydney).

Job Description

Core Responsibilities

• Act as a trusted expert in clients' business objectives for FreeWheel’s products, partnering with premium publisher partners to ensure optimal utilisation and understanding of our systems. Serves as a point of escalation for product or customer success issues.

• Develops trusted relationships with key customer stakeholder & identifies new customer stakeholders to drive expansion opportunities.

• Uses knowledge product offering and data-driven insights to come up with joint solutions to achieve customer objectives. Contributes and executes account plans based on a strong understanding of customer goals, both business and technical. Leads compelling strategic business reviews to identify customer needs and drive growth opportunities.

• Proactively and reactively troubleshoot issues with deal delivery and performance across programmatic and IO-based deals. Focus on tactical strategies to improve setup and performance of programmatic deals, reducing the time from deal execution to transaction. Monitor live and upcoming deals to ensure smooth execution and act as a first line of defence against technical issues. 

• Function as a programmatic subject matter expert for internal teams and external publishers. 

• Provide weekly insights into supply performance to premium publisher partners, identifying trends and potential opportunities for additional yield. 

• Maintain the continued trust and confidence in FreeWheel’s products by delivering white-glove service. Manages cross-functional teams to ensure delivery of customer objectives.

• Regular, consistent and punctual attendance. Must be able to work variable schedule(s) as necessary.

• Other duties and responsibilities as assigned.

Qualifications

• More than 5 years of experience in digital advertising, programmatic media, or a related industry.

• Strong understanding of supply-side platforms (SSPs), ad serving technologies, and the programmatic advertising landscape.

• Excellent analytical skills with the ability to interpret data and make informed decisions.

• Exceptional communication and relationship management skills.

• Proficiency in Microsoft Excel and other relevant analytical tools.

• Ability to multitask, work independently, and thrive in a fast-paced environment.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years