Residential Installation & Service Technician
Venice, Florida
Overview
Our technicians are highly skilled individuals who help both start and enhance the customer experience journey. This journey includes assisting customers in their home with installation of new products, educating our customers about our products and services, and providing consultative support on how to use our exciting groundbreaking technologies. The desired end result is a transformative customer experience that redefines expectations about what is possible from Comcast, with you at the heart of it.
Success Profile
What makes a successful Residential Installation & Service Technician at Comcast? Check out these top traits and explore role-specific skills in the job description below.
- Problem-Solver
- Good Listener
- Collaborative
- Independent
- Adaptable
- Technologically Savvy
Responsibilities
Residential Installation & Service Technician
Job Summary
The Residential Installation & Service Technician is responsible for installing, maintaining, and troubleshooting residential voice, video, and internet services. This is an entry‑level field role designed for individuals who enjoy hands‑on work, problem‑solving, and helping customers stay connected. You will complete field assessments, perform service calls, and build technical skills through paid training and required certifications. As proficiency increases, work is completed with greater independence. Continued employment is contingent upon meeting training, certification, and safety requirements.
Job Description
***Multiple Open Positions***
Compensation:$20/hour, plus quarterly bonuses and paid training. Comprehensive benefits are effective on Day 1 and include health, dental, and vision coverage, paid time off,company‑observedholidays, and discounted cable services.
In this role, you will work directly in customers’ homes and neighborhoods to install new services, restore connectivity, and ensure a positive customer experience. The work isphysical andperformed in a variety of environments, including outdoor conditions and confined spaces.This role requires reliable, consistent attendance and flexibility toworka variety of schedules—including nights, weekends, holidays, and occasional overtime (such as four 10-hour days or extended shifts when needed).
Core Responsibilities
- Perform residential installations, service changes, anddisconnectswhile following safe work practices, company procedures, and applicable electrical and safety codes.
- Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
- Install and support basic home networks using coaxial cable, Ethernet, andWi‑Fitechnology based on customer needs.
- Verify service quality using required testing tools andmake adjustments todeliver reliable performance.
- Educate customers on products, services, equipmentuse, andsettingappropriate expectations.
- Accurately document completed work and update customer accounts using digital tools.
- Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
- Operate ladders, hand tools, meters, and light power tools safely and correctly.
- Work at heightsup to 26 ft.on ladders, roofs, poles, or bucket trucks asrequired.
- Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources.
- Drive a company vehicle safely andmaintaina valid driver’s license.
- Complete required training, certifications, background checks, and licensing within definedtimeframes.
- Communicate clearly and professionally with customers, supervisors, and coworkers.
- Meet or exceed established performance and safety standards.
- Other duties and responsibilities as assigned.
#CMCSAHJ
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer-Focused; Professional Etiquette; Adaptability; Technical Knowledge; Self Motivation; Critical Thinking Problem Solving; Communication; Resilience
Salary:
Base Pay: $20.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
High School Diploma / GED
Certifications (if applicable)
Relevant Work Experience
Hear from our people
“We’re at the forefront of the technology and nobody else has done that and it just makes it exciting for me because how many other people can say, yeah I did that.”
Scott Network Maintenance Tech
Culture
At Comcast you can have work/life balance in an inclusive environment where you can be your authentic self.
Comcast provides many opportunities to build skills and grow in your career and a top-notch benefits, time off and perks package.
We are committed to delivering reliable, effortless experiences to our customers no matter how they choose to interact with us.
You will build personal relationships on a growing team that while making Xfinity a best-in-class, most-loved brand.
More About Comcast
-
Comcast Unveils Industry-First Gateway Designed for Apartment Buildings Enabling ‘Instant’ Connectiity for Residents
Comcast has launched a new, innovative gateway with Tri-Band WiFi 6E technology that delivers faster speeds, lower latency, and ‘Instant On’ connectivity to apartment residents.
-
Comcast Upgrades Speeds for More Than 20 Million Xfinity Internet Customers for No Additional Cost
Today Comcast announced that it has upgraded Xfinity Internet speeds for more than 20 million customers for no additional cost.
-
Comcast Introduces Nation’s First Ultra-Low Lag Xfinity Internet Experience with Meta, NVIDIA, and Valve
Rolling Out Pioneering Open Standard, Low Latency Tech that Provides Xfinity Customers with More Responsive Gaming, Video Chatting and Virtual Reality Experiences
Install Tech in Action
Talent Community
Join our talent community so we can get to know you better, learn more about your skills and experience, and how they could align with future open positions at Comcast.
Job Alerts
Sign up for Job Alerts to be the first to know about new opportunities. After signing up or logging in to Workday, select Job Alerts in the top right corner to create a new alert or edit an existing one.