Solutions Engineer 3, Sales Engineering

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Solutions Engineer 3, Sales Engineering is responsible for providing subject matter expertise on the design and implementation of complex data network and voice solutions for business class customers across a national footprint. Works as a collaborative member of the indirect channel sales team to market and sell products and services within the Comcast Business and Comcast Business Global advanced solutions portfolios. Works closely with partner sales and development managers on presentations and the technical design of new sales. Provides insight to customers on current network solutions. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise. The Sales Engineer 3 role will be virtually based with the ideal candidate residing in the western half of the US; annual travel expectations up to 50% to partner sites mainly in the western part of the US.

Job Description

Core Responsibilities

• Assist the Executive Partner Sales & Development Management team in the development of the overall business strategy to acquire new customers through indirect channel partners. Contributes to costing and pricing of a solution.
• Assist in generating new business through indirect channel partnerships.
• Design solutions for the customer that meets their business applications, as well as assures protected circuit design, disaster recovery situations and appropriate bandwidth for future growth.
• Translate complex technical design requirements into information that customers can understand and respond to.
• Serve as a national technical expert to review RFP responses for content and accuracy before they are submitted.
• Provide technical subject matter expertise for National events and technical trade shows.
• Participate in technology transfer training activities in the Sales Engineering group as new technologies are introduced across the Comcast Business product line.
• Develop, deliver and run effective presentations, meetings, client interviews and facilitate a group workshop.
• Work with Comcast Business Network Engineering, Product Engineering, Product and the national engineering organization to acquire an intimate knowledge of all Comcast Business Masergy products concepts, process and procedures.
• Remain informed of technological and market evolution as well as competitor activities.
• Provide timely, technical support and problem resolution for field service questions.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Preferred Qualifications:

• 5+ years in technical sales/solutions engineering role in the telecommunications industry (Ideally with Enterprise and National Accounts, Wireless/Cellular Carriers and MSOs a plus), including minimum of 3 years working directly with partners/agents in the indirect sales channel.
• Adept at developing and delivering technical presentations and training programs.
• Preferred experience with the following:  
  • Internet Technologies, Functionality & Services
  • Business Continuity/Disaster Recovery concepts
  • Networking Protocols (OSI Model Layers 1-7)
  • CPE (voice & data) (switches, routers, PRI, MTA)
  • Voice Network Technologies (including VoIP, Trunks and Managed PBX)
  • Data Networking Technologies, Functionality & Services (SDN, SD-WAN, Security/UTM, Ethernet, VPN, MPLS, IPv4 (IPv6 is a plus)
  • Security (UTM/EDR)
  • Cable or HFC delivery systems is a plus
• Excellent project management and deadline meeting skills. 
• Strong verbal and written communication skills with the ability to explain technical concepts in simple and understandable terms to a layperson.
• Results driven with a focus on goal achievement.
• Experienced in creating technical designs and diagrams of a customer solution.
• Ability to work within a team, handle ambiguity, and anticipate and react to changes quickly in a fast-paced environment.
• Self-starter/self-driven, with the ability to work independently/remotely, disconnected from other team members.
• Proficient in MS Excel, MS Word and MS PowerPoint (MS Visio and MS Project are a plus).
• B.S. Degree in related field; technology or engineering preferred (or equivalent experience).
• CCDA/CCNA desired (or equivalent experience).

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Skills:

Troubleshooting; Collaborating; Sales Engineering; Presales

Salary:

Pay Range: This job can be performed in California, Colorado, and Washington with a Pay Range of $81,225.00 - $158,950.00

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Targeted Commission: $28,000

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years