Solutions Engineer

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

You will be foundational in growing existing clients as well as establishing new business - primarily through providing use-case specific product knowledge, tailored technical advice, and bespoke solutions. The individual will work on scoping new business, SaaS deployments, product expansion, and internal initiatives - enabling customers to organize, monetize, and report against their multi-faceted media sales strategies.

Job Description

We seek an experienced, passionate, independent and highly motivated Client Solutions Engineer (CSE) based in our Sydney office to bring our technology to life each day, establishing and exemplifying best practices in technical scoping, product activation, and ongoing support. Acting as a key technical expert in the sales process and execution of varied media monetization strategies, Client Solution Engineers are a key part of the Global Client Services organization tasked with understanding and advising on client usage in support of the ever evolving intersection of the global media ecosystem and software and services. With a heavy emphasis on client facing skills, this role communicates with prospects, customers and partners frequently, finding novel solutions to complex problems. Client Solutions Engineers are expected to draw upon their experience and creativity to ensure the success of our most demanding client initiatives, often addressing requirements which have never before been asked before.

As a central figure in configuration design and product usage, this position is also tasked with developing and sharing best practices globally - ultimately standardizing proven solutions for the improvement of team performance, and acting as a trusted partner both internally and externally.

Our Global Client Services philosophy is based on establishing long-standing client relationships formulated foremost on trust; and built upon sound technical expertise and guidance.

Core Responsibilities:

• Ensure the technical execution of our most demanding client initiatives

• Design, implement and document business and technical solutions for new client prospects, heavily predicated on the ability to translate business requirements directly from customers and prospects.

• Understand and be able to speak to existing media monetization strategies of prospects and clients - Ultimately to deliver effective and elegant solutions to address identified needs or pain points.

• Address major escalations and client-wide difficulties, assist in product use case expansions, and clarify appropriate resolution paths for new or unclear use cases

• Act as a primary liaison between Account, Product, and Engineering teams for matters related to ongoing technical support.

• Provide training to internal teams, and occasionally to our clients and partners

• Provides timely, technical support and problem resolution for escalated field service questions from our Global Support team

• Support multiple regional clients in a proactive manner, collaborating closely with regional account and revenue stakeholders

Requirements:

• More than 2 years experience in Adtech, MarTech or similar experience

• Experience with end-to-end programmatic ad serving workflows, with an emphasis on sell side platforms and the latest protocols employed therein.

• Experience in technical roles with heavy client facing presence

• Proven track record on working independently from management with local and globally distributed teams

• Strong communication skills – this position requires a significant amount of client interaction - ideating and explaining how our technology solves business problems. You should be able to do this well, to any audience; from developers to executives, in a way that both communicates value and achieves desired results.

• Ability to independently set work priorities and manage one's time

Nice to Have Skills:

• Working knowledge of web/mobile technologies, in particular HTTP and other Application Layer protocols

• Working knowledge of streaming protocols (eg HLS, DASH) and the systems that employ them

• Working knowledge of scripting and database languages; PHP, Python, Javascript, SQL, etc. NOTE: This is NOT a software development position.

• Working knowledge of Data and BI platforms: Snowflake, BiqQuery, etc

• Prior experience within a technical role somewhere within the programmatic video supply chain (with preference to SSP and Ad Serving)

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years