Senior Solutions Engineer

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

As FreeWheel is expanding into the Asian market, this position will be a key element to provide specific product and/or technical knowledge, advice and solutions to local account teams and customers for new deployments, expansion projects and internal initiatives on FreeWheel´s ad-serving platforms that enable customers to stream, track and monetize their content online.

Job Description

We’re looking for a skilled and motivatedSenior Solutions Engineer (SE)to join ourSingaporeoffice. In this role, you’ll help bring FreeWheel’s technology to life by supporting key product implementations and ensuring clients get the most out of our ad-serving platforms.

You’ll act as a technical expert during sales and deployment processes, working closely with clients and internal teams to solve complex challenges. Your insights will help shape best practices and improve how our products are used globally.

Responsibilities:

• Ensure the technical execution of FreeWheel’s most demanding client initiatives
• Independentlydesign, implement and document business and technical solutions for advanced client projects based on the ability to translate business requirements directly from customers.
• Address major escalations and client-wide difficulties, assist in complex implementations, and clarify appropriate resolution paths for new or unclear use cases
• Act as primary liaison between Client Account Teams, Product- and Revenue teams for matters related to the CSE’s clients, providing guidance and feedback on product usage and gaps or needs
• Provide advice to Marketing, Product Marketing and Revenue Development on “story”, materials and product features
• Participate in pre-sales efforts to support the revenue team in case in a prospect needs technical insight into FreeWheel’s technology and conduct product demos
• Provide training to internal teams, and occasionally to our clients and partners
• Provides timely, technical support and problem resolution for escalated field service questions from Services team
• Provides client account coverage when requested to do by management to cover sickness/PTO or times of severe resource constraint
• Demonstrate ability to independently and effectively manage at least one enterprise and multiple standard client accounts
• Trains and onboards new team members (buddy program)

Requirements:

• BA/BS degree
• 5-8 years experience in Adtech
• Senior level, proven track record on working indepently from management with local teams – reqires minimal guidance
• Strong communication skills – this position requires significant amount of client interaction.  Being a Client Solutions Engineer is all about explaining how the technology solves the business problem.  You should be able to do this well, to any audience; from developers to executives, in a way that both communicates value and achieves the desired results.
• Be able to determine own work priorities. Acts as a resource for colleagues with less experience.
• You have solid skills with web/mobile technologies: JavaScript, HTML5, CSS, ActionScript 3, Objective C, XML, etc. The more the better.
• You should have working knowledge of database structures and SQL.
• Experience in programmatic ad serving (DSP/SSP) is a plus

About FreeWheel
FreeWheel, A Comcast Company, empowers all segments of The New TV Ecosystem. We are structured to provide the full breadth of solutions the advertising industry needs to achieve their goals. We provide the technology, data enablement and convergent marketplaces required to ensure buyers and sellers can transact across all screens, across all data types, and all sales channels, in order to ensure the ultimate goal – results for marketers. With offices in New York, San Francisco, Chicago, London, Paris, Berlin, Beijing, and across the globe, FreeWheel, A Comcast Company, stands to advocate for the entire industry through the FreeWheel Council for Premium Video. For more information, please visit freewheel.com.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years