RSVP, Greater Chicago Region

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

We are seeking a dynamic leader to head responsibility for employee and customer experience, operations, and financial performance in the Greater Chicago Region (GCR) that includes the states of Illinois, Indiana, Michigan and Iowa. As a key contributor in a fast-paced, complex and constantly changing environment, this individual will collaborate with senior executives and leaders to deliver employee and business-critical strategies, that help grow and deliver high quality customer experiences supporting both Xfinity and Comcast Business. The Region Senior Vice President (RSVP) is the market leader who will be the face of the region to interact with employees across all functions in the region.

Job Description

CORE RESPONSIBILITIES

Team Leadership

• Employee Engagement: Motivate and inspire teams to deliver peak performance by linking day-to-day work to a shared regional vision aligned to enterprise strategy. Regularly visit frontline field teams to solicit feedback and identify opportunities to drive continuous improvement; execute in partnership with headquarters peer teams and through the Regional Operations leader.
• Coach and Grow Talent: Attract, select, develop, inspire, and retain a diverse, high-performing team aligned to enterprise policies and standards. Foster a culture of lifelong learning. Develop people and teams for results—set clear expectations, hold the team accountable to the expectations, tailor support, and provide feedback.
• Culture Development: Build an inclusive culture of belonging, transparency, and accountability. Support others’ growth; speak up and act when something is wrong.
• Collaborative Team Player: Build relationships and influence with and without authority to drive outcomes with Regional Operations and headquarters peers. Succeed in a highly interdependent environment where results rely on shared resources.

Sales Leadership and Operational Excellence

• Sales Leadership (Residential & Business): Drive local channel performance for residential sales with direction from the headquarters Residential Growth and Comcast Business teams. This includes all aspects of selling, connecting and servicing residential and business customers with an expanding product set as well as empowering and supporting employees.
• Customer Experience: Relentlessly pursue excellence in service delivery, inclusive of technical and network operations, and construction. In partnership with HR partners, build a culture of sales and service excellence to improve overall customer satisfaction.
• Market Intelligence and Business Development: Establish local external relationships and activate teammates to relentlessly pursue growth opportunities and stay in front of competitive threats inclusive of the micro-markets within the Region. Lead the region in driving new passings and new customer growth.
• Results Focused: Ensure the region meets or exceeds all portions of the Profit and Loss (P&L) goals, with visible focus on regional KPIs, even those items not directly managed. Lead local business planning cycles. Translate Company goals and headquarters’ strategies into local actions and simplify and communicate priorities for teams.
• Forward-Thinking: Embrace emerging technology, innovations, products, and process improvements and support local team adoption in alignment with enterprise direction.
• Ownership: Demonstrate and build a culture of accountability to own outcomes for regional areas of responsibility. Think and work cross-functionally to achieve maximum impact for the region and the company; owning some decisions and influencing others in coordination with headquarters.
• Data Driven: Provide data-driven insights to teammates, peers, and leadership on opportunities to grow the business; use data and local intelligence to communicate opportunities and influence enterprise strategies and gain support to capitalize on regional/local opportunities.
• Business Agility: Adapt quickly to market changes internally and externally; respond rapidly and flexibly while leading change in a motivating and fiscally responsible way to maintain our competitive advantage.

Community and Marketplace

• Community Involvement: Be an active and positive force in local communities as the face of Comcast and the most senior executive for the region. Represent Comcast as the provider and employer of choice while advancing and protecting our reputation and brand in alignment with corporate priorities.
• Communications, Government Affairs (GA) & Community Partnerships: Partner with corporate communications and corporate GA teams to support local needs aligned to corporate priorities; maintain hard responsibility for local operational needs (e.g., permits, franchises) and ensure effective local execution.

PROFESSIONAL EXPERIENCE & QUALIFICATIONS

• 15+ years of related experience delivering multiple products to consumer and business customers
• End-to-end P&L responsibility, and a track record of growing businesses in highly competitive markets
• Experience leading a large organization, ~ 750+ members, with a complex Labor environment
• Subject matter depth and breadth in cable/telecom operations
• Proven history of leadership, performance improvement, and creating efficiencies
• Broad experiences in a wide variety of circumstances – different sized companies, industries, functions, etc.
• Experience working across different geographies
• Significant accomplishments around building diverse teams, attracting and developing top talent

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors, and our communities.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Relationship Building; Operational Excellence; Accountability; Sales; People Leadership; Customer Satisfaction

Salary:

Primary Location Pay Range: $322,831.27 - $548,813.15

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

15 Years +