Service Delivery Coordinator I

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for coordinating and monitoring the execution of small to moderately complex orders, circuit installations, and activations. Works with new and existing clients to provide telecom services on their behalf. In addition, works with moderate supervision/guidance and is accountable for individual results and impact on the team.

Job Description

Core Responsibilities:

• Responsible for maintenance of all Service Delivery tasks, including order management, using the appropriate systems, tools and resources.
• Manages all vendor communication, including the monitoring of vendor milestone SLA's.
• Secures all vendor milestone dates and other information for site surveys, requirements and order statuses.
• Provides updates to vendors in weekly touch points through calls/meetings, systems and vendor portal.
• Records all comments related to orders and vendor management in the correct systems.
• Prepares status reports and keeps management, vendors and others informed of status and related issues including requests for changes from original specifications following the change order approval process.
• Maintains a level of communication quality that exceeds department communication standards and policies.
• Assists with managing and/or mitigating escalations through proper processes. Brings escalations to the attention of a team lead or manager.
• Maintains levels of productivity, as outlined by management by meeting KPI (Key Performance Indicators) goals and completing tasks within the appropriate timeframes.
• Regular, consistent and punctual attendance. Must be able to work variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Additional Criteria:

• Advanced English level, 90% or above (written and spoken)
• 6 months to a year of customer service experience.
• 1 or more years of experience working with computers and multiple software applications.
• 1 or more years of project coordination experience.
• Ability to work well in a fast paced, high volume environment, deadline driven environment.
• Demonstrated ability in prioritizing, setting expectations and organization.
• Experience in telecom, network deployments and current technology products and services preferred.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years