Sr. ServiceNow Developer

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Are you passionate about digital technology, solutions and software services? Do you like big challenges and working within a highly motivated team environment?  Comcast Business offers technological solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation’s largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing providers of Ethernet services."  Comcast Business IT is an organization within Comcast’s Technology and Product Division and largely located on the east coast (greater Philadelphia and the DC area). We own the IT applications and infrastructure supporting the Comcast Business Public Sector LOB serving federal and state agencies.   We are seeking a highly skilled ServiceNow Enterprise Lead Developer to lead the design, strategy, and implementation of our ServiceNow platform across the enterprise. The ideal candidate will have extensive experience in ServiceNow architecture, with the ability to develop scalable, secure, and efficient solutions that align with the organization's IT and business strategies. As the ServiceNow Enterprise Senior Lead, you will be responsible for overseeing the overall direction, development standards, mentoring junior talent, ensuring that the platform supports the needs of the business and integrates seamlessly with other enterprise systems. 

Job Description

In this role, you will have exposure to the entire IT ecosystem supporting our new Comcast Business Public Sector Line of Business (LOB) and ensuring this ecosystem is secure, reliable, resilient, and supports efficient business processes with purpose-built customer centric applications. You will be part of the IT team that will set the IT vision and roadmap for the greenfield eco-system and determine how we work to effectively architect, develop, deploy and support the Public Sector IT applications and Infrastructure. 

Service Now Platform Development

As a Senior ServiceNow Developer specializing in Customer Order Management (COM), you will lead the design, development, and optimization of enterprise-scale ServiceNow solutions primarily leveraging SOMT and OMT modules, with supplemental use of ITSM. Your role will be critical in enabling efficient order intake, processing, fulfillment, and lifecycle management aligned with business objectives. You will collaborate closely with business and technical teams to implement scalable, integrated systems that streamline the full sales and service order cycle. Establish a structured approach to supporting infrastructure change management in the NextGen platform using ITSM 

ServiceNow COM, SOMT & OMT Architecture & Development:

• Design, develop, and maintain custom solutions built on the ServiceNow SOMT and OMT modules for comprehensive customer order management covering order intake, validation, task creation, modification, and fulfillment processes. 

• Lead data migration activities using transform maps and Data Import Sets order management data into ServiceNow as a high priority task. 

Enterprise Integration:

• Architect and build integrations between ServiceNow and middleware platforms like Mulesoft, Encompass, and Connexus, using JSON-based APIs for data validation, billing coordination, and order fulfillment. 

• Develop and maintain server-side scripting such as Business Rules, Script Includes, Scheduled Jobs, and Workflow Scripts to support reliable and scalable integration points. 

Technical Leadership & Innovation

• Lead and mentor development teams on SOMT, OMT, and ITSM to deliver high-quality, scalable solutions aligned with business goals. 

• Collaborate with architects and stakeholders for architectural reviews and governance 

• Promote AI adoption to accelerate development, automate testing, and enhance workflows. 

• Foster a culture of innovation to continuously evolve ServiceNow capabilities and boost productivity. 

Experience

• Bachelor’s degree in computer science/engineering/information systems or similar technical area. (Master’s degree is a plus) 

• 5-7+ years of experience in IT service management, with at least 5 years of hands-on experience in ServiceNow development, including Flow Designer and Script Includes 

• Proven experience in designing and implementing enterprise-level ServiceNow solutions, including OMT, ITSM, COM, TNI, and other ServiceNow modules. 

• Experience with integrating ServiceNow with other enterprise systems, such as ERP, CRM, and third-party tools. 

• 2+ years of MSO/Telecommunications experience with a good blend of functional and technical skills in enterprise OSS/BSS systems 

• Preferred experience with AI solutions including AI powered code generation, review, analysis, and software development lifecycle 

Preferred Certifications

• ServiceNow Certified System Administrator (CSA) 

• ServiceNow Certified Application Developer (CAD) 

Core Responsibilities

• Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs. 

• Designs new software and working with Saas ServiceNow development, supports applications under development and customizes current applications. Develops software update process for existing applications. Assists in the roll-out of software releases. 

• Trains junior Software Development Engineers on internally developed software applications. 

Public Sector Skills & Requirements 

• US Citizenship is required 

• Successfully pass the Homeland Security Presidential Directive 12 (HSPD-12) security process or other clearances as needed 

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

ServiceNow Service Level Management; ServiceNow Platform; ITSM; ServiceNow Governance, Risk, and Compliance (GRC)

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years