Senior Technical Project Manager

Drive the Release Lifecycle

• Facilitate and manage the platform’s release cycle according to the Streaming Hub release calendar. 

• Collaborate closely with engineering teams to coordinate readiness milestones across Development (DEV), Staging (STG), and Production (PRO) environments. 

• Partner with Product Management and the Service team during release planning to: 

• Identify potential high-risk releases or issues. 

• Define proactive mitigation and fallback strategies. 

• Ensure visibility and alignment across stakeholder groups. 

• Ensure timely and successful releases by working with release owners and engineers on the release date, including pre- and post-release validation activities. 

Lead Quality-of-Service (QoS) Governance 

• Own the Quality-of-Service (QoS) program for the Streaming Hub platform. 

• Define and maintain quotas for allowable open issues by severity level (P1/P2/P3) per component team. 

• Work with engineering leads to monitor and reduce issue backlog and ensure release quality bars are consistently met. 

• Track quality trends across releases to proactively detect areas of improvement. 

Incident Management & Continuous Learning 

• Facilitate incident response workflows within the Streaming Hub engineering organization: 

• Record and log incidents as they occur. 

• Track real-time troubleshooting progress and maintain visibility across teams. 

• Collaborate with the Service Team to evaluate Client Impact Index (CII) and its implications. 

• Lead and facilitate incident retrospective (post-mortem) meetings with engineering and OPS teams. 

• Analyze root causes, define follow-up actions, and track resolutions with responsible engineers. 

• Maintain a clear and complete historical incident log for the engineering lead and leadership review. 

• Lead internal education and knowledge-sharing programs to ensure learning from past incidents and prevent recurrence.
  

Job Knowledge, skills, and abilities (KSA’s) 

• 5+ years of experience in release management, incident response, project/program management, or an operations role in complex software environments in Media or Ad Tech. 

• Deep understanding of release lifecycle best practices in Agile environments, particularly within SaaS, cloud-native, or microservice-based platforms. 

• Familiarity with CI/CD tools and infrastructure such as Jenkins, GitHub Actions, ArgoCD, Spinnaker, or similar. 

• Strong cross-functional communication and coordination skills; ability to lead through influence. 

• A proactive mindset for issue prevention, risk mitigation, and continuous quality improvement. 

• Experience running agile/scrum ceremonies and developing capacity planning models.

• Ability to track multiple threads of work across several engineering teams with composure and clarity. 

• Experience facilitating retrospectives, running incident triage sessions, and analyzing operational metrics 

• Knowledge of ad tech systems, video monetization platforms, or prior experience at an AdTech firm. 

• Proven track record of strong organizational skills. Ability to set priorities, track work, and be transparent.  

• Ability to explore innovative ways to address operational or organizational pain points.  

• Must be effective at influencing and leading teams through cooperation and trust to achieve results in the organization's best interest.

• Proficient in Jira, Confluence, Smartsheet, MS Office products, especially Excel. Experience using Aha a plus.