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Job Summary

The Director of the Program Management Office (PMO) is accountable for driving enterprise‑level, technical programs that enable organizational change and deliver measurable business outcomes. This role owns program governance, planning, execution discipline, and change adoption for complex initiatives spanning infrastructure, cloud, security, platforms, and compliance.

Job Description

Core Responsibilities:

The PMO operates as a change‑driving function, responsible for ensuring enterprise programs result in durable adoption, not just delivery.

• Organizational & People Leadership

  • Lead, coach, and develop PMO managers and senior program leaders responsible for delivering complex, technical initiatives

  • Establish clear performance expectations focused on outcomes, accountability, and change adoption

  • Build a strong bench of program and change leaders capable of operating in highly technical environments

  • Foster a culture of ownership, disciplined execution, and proactive leadership across the PMO

• Enterprise Program & Change Leadership

  • Own the PMO’s role as a driver of organizational change, ensuring programs deliver not just completion, but adoption and impact

  • Lead execution of enterprise‑scale, cross‑functional technical programs spanning infrastructure, cloud, security, platforms, and compliance

  • Ensure programs are intentionally designed to move the organization forward, including changes to behavior, process, and operating models

  • Actively intervene and course‑correct when programs stall, face resistance, or fail to drive intended change

• Planning, Prioritization & Investment Alignment

  • Establish enterprise‑level planning and prioritization mechanisms for PMO‑led technical initiatives

  • Partner with Engineering, Product, Finance, Security, and Business leaders to align program sequencing with strategy, capacity, and risk

  • Enable leadership decision‑making through clear articulation of tradeoffs, dependencies, and constraints

  • Ensure programs are realistically scoped, funded, and resourced to achieve outcomes

• Governance, Risk & Executive Transparency

  • Define and operate PMO governance structures that ensure visibility, accountability, and timely decision‑making

  • Lead executive program forums, steering committees, and escalation paths

  • Surface delivery, technical, financial, and adoption risks early with clear mitigation options

  • Ensure leadership has confidence in the accuracy, integrity, and relevance of program reporting

• Execution Discipline & Technical Credibility

  • Set expectations for disciplined program execution, including clear ownership, milestones, and success criteria

  • Ensure PMO leaders operate with sufficient technical understanding to manage infrastructure‑heavy, security‑sensitive initiatives

  • Drive consistent standards for how technical programs are planned, staffed, and managed

  • Balance delivery rigor with adaptability in complex, evolving technical environments

• PMO Capability, Process & Maturity

  • Own the evolution of PMO frameworks, playbooks, and standards to support technical program delivery at scale

  • Drive continuous improvement of PMO practices based on outcomes, lessons learned, and organizational needs

  • Ensure the PMO measurably improves how the organization executes and absorbs change over time

  • Champion adoption of tools and practices that improve transparency, efficiency, and execution maturity

Primary Duties:       

• Enterprise Program & Portfolio Leadership

  • Direct and oversee delivery of large‑scale, cross‑functional programs that advance Engineering and business strategic priorities

  • Provide decisive leadership and centralized oversight across complex initiatives spanning technology, operations, finance, security, and commercial teams

  • Ensure programs are intentionally scoped, sequenced, and actively managed to deliver intended outcomes

  • Intervene and course‑correct when initiatives are at risk, stalled, or misaligned with strategy

• Change Leadership & Organizational Transformation

  • Operate the PMO as a change‑driving function, shaping how the organization adopts new ways of working

  • Actively drive change across teams by setting clear expectations, reinforcing accountability, and addressing resistance

  • Sponsor and lead transformation initiatives that improve execution discipline, governance, and operational maturity

  • Ensure change management, communication, and stakeholder readiness are embedded into all major programs

• Planning, Prioritization & Governance

  • Direct the operation of enterprise‑level planning and prioritization mechanisms for PMO‑led initiatives

  • Act as a peer partner to Engineering, Product, Finance, and Business leaders to align investment, capacity, and sequencing

  • Define and lead governance forums that enable clear decision‑making and effective escalation

  • Ensure leadership has timely, accurate, and decision‑relevant insight into progress, risks, and dependencies

• Execution Excellence & Delivery Discipline

  • Set and enforce execution standards across PMO programs, ensuring clear ownership, milestones, and success metrics

  • Hold leaders accountable to delivery commitments while enabling adaptability when conditions change

  • Ensure risks, issues, and dependencies are surfaced early and actively managed

  • Set expectations for transparent reporting and fact‑based delivery conversations

• Stakeholder Engagement & Executive Partnership

  • Serve as a trusted advisor to senior and executive leadership on program status, tradeoffs, and risks

  • Influence decisions proactively by bringing forward clear recommendations supported by data and context

  • Strengthen alignment and shared ownership across Engineering, Product, Operations, Security, and Finance

  • Represent PMO priorities and delivery health in executive and steering forums

• PMO Capability, Process & Maturity

  • Direct the evolution of PMO processes, frameworks, and playbooks to support execution at scale

  • Drive continuous improvement in how enterprise programs are planned, governed, and delivered

  • Hold the PMO accountable for measurable improvements in execution and change maturity

  • Lead adoption of tooling, reporting standards, and operational best practices

• People Leadership & Accountability

  • Lead, coach, and develop PMO managers and program leaders

  • Set clear performance expectations tied to outcomes and change adoption—not activity

  • Build a culture of ownership, follow‑through, and proactive leadership within the PMO

  • Develop talent pipelines and succession plans to sustain a high‑impact PMO organization

Additional Requirements:

Knowledge: Applied understanding required to lead complex, technical, enterprise programs

• Enterprise‑scale technical program and portfolio management across infrastructure, platforms, security, and cloud environments

• Experience operating within production, uptime‑sensitive, or highly regulated technical environments

• Core concepts of modern infrastructure, cloud computing, identity, security, networking, and system integration

• Technical delivery lifecycles, architecture dependencies, and operational risk within large engineering organizations

• Governance, compliance, audit, and regulatory requirements impacting technical systems and platforms

• Financial and vendor management as it relates to infrastructure, tooling, and technology investment

Skills: Demonstrated capabilities to lead technical change and influence delivery at scale

• Leading large‑scale technical change initiatives through planning, execution, and adoption

• Communicating complex technical topics clearly to executive and non‑technical stakeholders

• Driving accountability and delivery discipline across highly technical, cross‑functional teams

• Influencing prioritization and sequencing of technical work based on risk, capacity, and impact

• Coaching and developing PMO leaders to operate effectively in deeply technical program environments

Abilities: Outcomes the individual must consistently be able to produce

• Lead enterprise‑level technical programs from strategy through execution and operational adoption

• Anticipate and mitigate technical, architectural, and dependency risks across complex initiatives

• Drive organizational change while maintaining delivery stability in production environments

• Establish governance and execution models that support secure, reliable, and scalable systems

• Build and sustain a PMO organization capable of driving complex technical transformation over time

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Support a culture of inclusion in how you work and lead.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Systems Thinking; Disciplined Execution; PMO Governance; Enterprise Leadership; People Leadership; Change Adoption; Executive Communications

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +