Comcast Field Operations Intern (West Division)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job code is to be used for internships and co-ops. It is not to be used for temporary or contract workers.

Job Description

Program Overview

Discover opportunities designed to set your career in motion! The Comcast internship program will help you cultivate meaningful relationships, develop strong interpersonal and business skills, gain exposure to the day-to-day operations of a Fortune 40 media and technology company, and receive mentorship opportunities to expand your professional network.

This program immerses students into the daily operation of a contemporary media and technology company while working side-by-side with Comcast’s top innovators. The student becomes an integral part of the Comcast team working on creative, innovative, and thought-provoking projects within various business units.

Organization & Team Overview

Pacific Northwest Field Operations organization works to support a team of just under 1000 installation, repair, and network technicians and leaders to provide services to residential and business customers. The team leads employee communication and engagement efforts including meetings and events, analytics for the Technical Operations teams, and business partner resourcing. We support the team drive culture, reliability and execution excellence while supporting growth initiatives.

The team of 11 employees works strategically with region, division and headquarters stakeholders. The intern would be managed by our Manager of Field Operations.

Role Description

Are you excited to get exposure to many facets of a corporate organization? If so, this is the opportunity provides visibility to employee engagement strategy, process & results improvement, forecasting & analysis, as well as project, construction & vendor management. Most important, we have a great culture of continuous improvement and personal development.

As a Field Operations Intern, you will have an opportunity to assist with communications & events planning & execution, document and provide recommendations to improve a process that impacts customer experience and/or financial results.

What are some interesting problems the student will work on?

In your role, you will partner with stakeholders and teammates to prepare for frontline & leadership meetings and one or more employee events. With support from key leaders, you will document one or more processes that we’d like to improve. We will be looking for a fresh perspective to provide recommendations to improve employee or customer experience, speed to execution, or identify financial savings opportunities. You will research best practices from other Comcast regions to see if they could be implemented in the Pacific Northwest and scope the impact of the initiative.

Job Responsibilities

Responsibilities include but are not limited to:

• Assisting with the planning & execution of employee engagement meetings & events and performance improvement meetings.
• Assisting with the research, documentation, and recommendations of a process improvement effort.
• Assisting with employee communication development and editing.
• Other duties and responsibilities as assigned.

Preferred Skills

• Communication (verbal & written)
• MS Office products (Outlook, Word, Excel, PowerPoint, SharePoint, Teams)
• Project management skills
• Ability to prioritize
• Effective listening, note taking and follow-through
• Ability to adapt to the changing needs of the team or the business.
• Ability to ask for help if they are stuck, don’t understand or need support.
• Reporting/SQL experience not required but would be valued
• Want to work hard and have fun!
• Preferred Majors: Business, Communications, Finance, Project Management or related fields
  

Minimum Qualifications and Eligibility Requirements

• Currently pursuing a bachelor’s degree from a United States-based college or university
• Rising Junior or Rising Senior only (must have a graduation date between Winter 2025- Spring 2027)
• Returning to degree-program (for at least a semester) after the completion of the summer internship (meaning, student must be returning to school for Fall 2025 semester before graduating)
• Available to work 40 hours per week over the course of the summer program- June 2 through August 15, 2025
• Authorized to work in the United States with no current or future sponsorship needs
• Available to report in-person to the work location on the job posting (unless virtual offering)
• Comcast is an Affirmative Action/EEO employer M/F/D/V

Field Ops Team reminders:

• Document and review a process and identify process improvement opportunities (Low Voltage, Drop Bury Communication)
• XH False alarms: Create a macro that tracks all XH false alarms that can then inform the customer from a billing standpoint. Some Regions such as California already have an active version of this in place. There could be a significant cost savings associated to this as well.
• Heavy Install Process enhancement: Partner with the WD-SRL team to develop some type of communication platform that does not require back and forth emails on every job. Heavy Install emails make up for approximately 30-40% of all generated emails on a daily basis and require a lot of time in order to stay up to speed. These emails hit several different people on a repeated bases.
• Employee communications/engagement/events (Summer BBQ)
• Draft 2026 employee engagement & monthly operating review calendars

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Relationship Building; Professional Etiquette; Accountability; Teamwork; Communication; Resilience

Salary:

Base Pay: $26.00

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Relevant Work Experience

0-2 Years