Engineer 1, Excellence in Operations

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for being the escalation point of contact for all high level break/fix and maintenance issues or events for the XOC. Provides subject matter expertise for CRAN, CMTS, transport, Video, CDV, HSI and works closely with the engineering teams. Performs a variety of highly complex analytical duties in the planning development, testing and evaluation of Comcast's network. Responds to escalations and resolves issues that arise from hardware and software failures. Manages network tuning, performance and designs strategies and makes recommends to improve network performance. Acts as the SME in isolating problems between the CMTS, transport distribution and subscriber Modem equipment. Provides technical support during the deployment of the CHSI product or the installation of additional CMTS's in the market. Works under general supervision and may require training and detailed instructions for assigned tasks. **This role is NOT remote. Individuals hired for this role must work in either our office in Denver CO or Plano TX.**

Job Description

Core Responsibilities

• Provides escalation support to CMTS and router alarm troubleshooting.
• Supports escalation of tru2way connectivity issues with DSG tunnel monitoring and break fix.
• Troubleshoots IP Multicast issues. Provides source and destination IP information to next level engineering.
• Supports all daily audit reports and closes gaps as needed, including but not limited to the following: CMTS check, IPv6 daily report and CMTS operation audits.
• Supports all IP scope additions and reclaims.
• Troubleshoots Terminal Server issues.
• Supports the implementation of all CMTS code upgrades.
• Reviews all CMTS configurations to support Non DHCP \ DHCP node move requests from the CMTS Engineering teams.
• Supports the implementation of all configuration changes needed to support CMTS frequency, modulation, channel bonding and associated change requests.
• Implements all configurations for VOD NSGs.
• Troubleshoots all VOD pump and back office issues.
• Reviews all RMAs for all vendors and platforms for accuracy and proper routing.
• Supports the first responders to linear video issues and re-grooms channels as needed.
• Provides APEX first response troubleshooting.
• Supports the coordination and scheduling of all code upgrades on DM6400/CAP1000, APEX/SEM and Tandberg platforms.
• Ensures that network failures are restored in a timely manner.
• Participates in the review of catastrophic failures and provides feedback to prevent future occurrences.
• Escalates unresolved network issues to Engineering.
• Assists in the development and on-going training of XOC Technicians.
• Provides technical support during the rollout of new services and trains on new feature and technologies as required.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

**This role is NOT remote.  Individuals hired for this role must work in either our office in Denver CO or Plano TX.**

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Technical Support; Troubleshooting; Network Operations

Salary:

Pay Range: This job can be performed in Colorado with a Pay Range of $27.77 - $45.83

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years