Customer Success Representative, 2

• Learn the client’s security environment, business operations, security needs, and risk appetite.
• Identify their security concerns and how they correlate to Comcast’s strategic solutions across the assigned domain and holistic cyber security programs.
• Articulate how the necessary elements of the Comcast technology and services portfolio meet the specific needs of the client stakeholders at a management level.
• Collaborate with service delivery to ensure the team has necessary supporting domain specialty materials that present a consistent and comprehensive approach.
• Effectively work with multiple client personas across the SOC, as well as other relevant personas to develop security strategy and define roadmaps to execute on security strategy aligned business goals.
• Build relationships with clients by participating in thought leadership, support, information, and guidance in conjunction with sales partners.

• Build working relationships with targeted Comcast technology partners.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.