IT Support Analyst - Pittsburgh Regional Office

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

The IT Support Analyst I provides entry-level technical support to end users by resolving service desk tickets and assisting with routine hardware and software issues. This role is highly customer-facing and requires strong communication skills, a service-oriented mindset, and the ability to support both office employees and nearby retail locations. The ideal candidate is eager to learn, follow established processes, and deliver high-quality user experience while working under guidance from senior IT staff.

Job Description

Key Responsibilities

• Respond to service desk tickets and user requests, ensuring timely resolution while following established IT support procedures

• Provide onsite and remote IT support across the primary office location and surrounding retail stores

• Assist with installation, setup, and maintenance of desktop hardware, software, and peripherals

• Troubleshoot basic technical issues (e.g., laptops, printers, mobile devices, applications) using standard diagnostic processes

• Deliver exceptional customer service by communicating clearly, setting expectations, and following up with users throughout issue resolution

• Support routine hardware and software deployments, upgrades, and device configurations

• Participate in system maintenance tasks, updates, and inventory tracking under supervision

• Document technical issues, resolutions, and user interactions accurately in the service desk system

• Assist with onboarding and basic user training on standard applications and IT tools

• Travel to nearby retail locations as needed to provide hands-on IT support

What You’ll Need:  

• 0–2 years of experience in IT support, help desk, or a related technical field

• Strong customer service mindset with the ability to support non-technical users effectively

• Valid Driver License. 

• Excellent verbal and written communication skills

• Basic knowledge of computer hardware, operating systems, and common business applications (e.g., Windows, Microsoft 365)

• Ability to follow established procedures and troubleshoot using standard methodologies

• Strong problem-solving skills with attention to detail

• Ability to work independently with guidance and as part of a team

Preferred Qualifications

• Exposure to ticketing systems (e.g., ServiceNow, Jira Service Desk)

• Familiarity with Active Directory, device setup, or basic networking concepts

• Previous experience supporting retail or multi-site environments

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Troubleshooting; End Users; Teamwork; Computer Hardware; Troubleshooting Software; Software Installations; Computer Setup

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Associate's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years