Network Reclaim Analyst

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for contributing to the Network Engineering Provisioning team managing the complex resolution of provisioning issues. Implements Engineering requests for circuit orders in support of objectives for the Backbone, IP and VoIP Networks. Circuitry orders include: network fiber connectivity, off-net circuit orders, collocations, augments for space and power and various leased circuit orders utilizing various technologies for delivery of bandwidth. Utilizes applications and tools to track network inventory. Works with cross-functional groups to deliver high quality network service. Places orders with LECs and Long Haul Carriers and tracks those orders throughout lifecycle. Provides project status updates. Follows established processes and procedures. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities:

*** Customer Disconnects

·Review disconnect requests as they come in from customers and determine the service that is being requested to be disconnected.

·Confirm if the disconnect falls within contract and calculate ETL charges (if any).

·Send disconnect confirmation email to sales/customers to inform them when the service will be disconnected, the billing end date, ETL charges as well as instructions to return Masergy equipment (if any).

·Answer any customer billing questions regarding disconnects.

*** Relocation/Upgrade Disconnects

·Log all Relocation/Upgrade orders from Contracts Admin and review the order forms for any notes regarding the disconnect of the old location. 

·Review Install completed/Service Activation emails from provisioning team to determine the service disconnect/bill end date of the old Relocation/Upgrade Disconnects

·Log all Relocation/Upgrade orders from Contracts Admin and review the order forms for any notes regarding the disconnect of the old location.

·Review Install completed/Service Activation emails from provisioning team to determine the service disconnect/bill end date of the old location.

·Send disconnect confirmation email for the old location to the customer.

*** Billing

·Log all products that need to be removed from the billing system (Geneva) for disconnecting service locations with appropriate bill stop dates.

·Provisioning

·Provision Disconnect ASRs with Carriers.

·Update Landscape (In-House provisioning system) with cost end date as well as disconnect order details from Carriers. 

·Schedule resources reclaim with the NOC for each disconnect order. 

·Update network inventory report to clear slots for all circuits that are being disconnected.

*** Reporting

·Maintain a disconnect audit report to ensure all steps are performed for each request.

·Reporting

·Maintain a disconnect audit report to ensure all steps are performed for each request.

·Provide weekly/monthly management reporting.

·Additional duties as assigned.

SKILLS/ABILITIES / KNOWLEDGE 

·Proficiency in MS Excel is required.

·Candidates must have excellent communication skills.

·Fluency in English language

·Well organized and efficient.

·Excellent computer skills and the ability to learn new software packages.

·Possess a professional attitude and be a team player.

·Knowledge of telecom products and services is preferred.

·Ability to deal with unforeseen situations and come up with logical solutions to these problems without outside instruction.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years