Xfinity Retail Market Manager

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for empowering, motivating, guiding, and developing a team focused on providing superior service to our valued customers across multiple retail stores. Provides focus and engagement to five critical areas: sales/revenue, customer and employee experience, critical operations, ethics, and integrity. Is a strong people developer that drives sales performance and sets the cultural tone of the market stores through subject matter expertise of the customer experience Fosters a performance-based culture; excels at coaching, providing direction, cross collaboration, and delivers actionable feedback to store leadership to drive sales. Demonstrates strong communication abilities and a flexible, agile leadership style. Identifies opportunities to improve overall performance from both a financial and employee engagement perspective, offering guidance where needed. Operates as a subject matter expert in the customer experience and Company brand. Serves as a true generalist across varying workstreams and priorities. Ensures operational plans are aligned with business objectives and contributes to functional strategy development. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.

Job Description

Core Responsibilities

• Support, influence, consult and develop a highly engaged, successful sales team within the Retail Sales space across multiple stores/markets and levels across the organization.
• Act as a promoter of CX, and Company branding principles and the customer retail journey, insight gatherer, and can show strong influence with store leadership across the market and region.
• Solve needs, make connections with a warm and friendly approach, and outstanding advocate for our products.
• Adopts and leads innovation, change and change management within their channel, markets and regions.
• Focus on developing and encouraging an environment conducive for hiring engaged and successful employees as well as caring for the development and progression of existing employees within the market/ region/ organization.
• Effectively analyzes situations to gain understanding and make sound, timely decisions that factor in costs, risks, and impact to employee and customer experience. Takes action to achieve resolution(s).
• Uses key business, talent, performance and workforce management tools and platforms to successfully support efficient staffing, and key sales and operational functions.
• Champion the Company brand in each store within the territory. Ensure all product/service/promotion merchandising and the visual readiness/experience meets the retail channel expectations.
• Responsible for the look of the store- i.e. supporting an environment to tell the Company story, build brand awareness, ensuring each store is an accurate reflection of the brand.
• Strong connection to the business as well as institutional knowledge regarding key performance indicators, sales performance, and profitability. Excels at relaying information to teams across the retail space.
• Develops and leads Company sales and profit goals for the retail stores. Effectively, implements a successful workforce management strategy aligned with Company's business needs and ensures that all stores are fully staffed.
• Oversight and engagement regarding safety and security requirements and protocols to support operational excellence in each location.
• Support the company’s commitment to diversity, equity, and inclusion. Support crafting a culture where every employee can participate and feels valued for who they are, and ensuring teams are representative of the communities we support.
• Partners closely with onsite leadership regarding training, updates on new promotions, products, and corporate initiatives. Collaborates with local leadership to maintain alignment with market objectives and initiatives.
• Holds onsite leadership accountable for assessing individual and team performance and provides location leadership with the appropriate coaching tools to engage employees, provide feedback, and create improvement plans as needed.
• Works with local leadership to maintain alignment with market objectives and initiatives.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are encouraged to:

• Understand our Operating Principles; make them the guidelines for how you do your job
• Always improving the customer experience - think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff - be hardworking learners, users, and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences
• Win as a team - make big things happen by working together and being open-minded.
• Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks, and helping us elevate opportunities to do better for our customers
• Strive for results and drive growth
• Respect and promote inclusion and diversity
• Do what's right for each other, our customers, investors, and our communities!

What are the BENEFITS of Comcast?

• Development and Advancement Opportunities
• Employee Resource Groups
• Day 1 Medical/Dental/Vision Insurance
• 401k Matching
• Discounted Services (must reside in the footprint)
• Many more benefits and perks!

Disclaimer:

• This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years