Watch Officer

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Watch Officer works under general direction and will identify, understand, and mitigate potential risks and threats to the business through intelligence monitoring. This individual will facilitate collaboration between GSOC members, monitor security and other relevant events, log and escalate security threats, support administrative security functions, and assist with the administration of travel security programs. The Watch Officer will update, maintain, and disseminate intelligence products to various channels for a variety of audiences. During active emergencies or major incidents, Watch Officers may be required to work extended hours. To ensure the overall readiness of the GSOC, the GSOC Watch Officer may be required to work during non-business hours and on rotating shifts. Each shift is 8 hours in length. Rotations include nights, mid-shift and holidays. Periodically, based on special incidents and events, staff may be assigned to work on non-scheduled hours for extended shifts as needed.

Job Description

Core Responsibilities

Rotating Shifts Every Month between 7:00am-3pm and 3pm-11pm. This is an in-office position.

• Monitor multiple security, and other relevant systems to aid in the safety and security of Comcast personnel and assets
• Ensure that all Requests for Information are quickly and effectively acted upon and coordinated across the appropriate cross-teams
• Receive, assess, and document initial reports of security incidents and threats. Assess the business impact and respond as needed
• Collect intelligence on incidents as they develop and update cross-teams accordingly
• Monitor source information for high value assets and recognize indicators of potential impact on company operations
• Use incident management tools to record data
• Analyze information from various sources and create reports and briefings based on analysis
• Respond to security reports received from travel advisory partners
• Write daily and event driven Incident Notification and Situational Awareness reports and assist with emergency message dissemination as necessary
• Respond to a wide variety of communications including telephone, email, telephone, secure fax, radio, and social media 
• Use mass notification systems to send messages
• Prepare reports on incidents and events as necessary
• Work on other projects as assigned by supervisor
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Education Level: Bachelors Degree or Equivalent

Field of Study:Criminal Justice, Operations Management, Risk Management, GSI, Business, Emergency Management preferred 

Years of Experience: Generally requires 0-2 years related experience. 2-5 years’ Experience working in Security or a public safety organization is preferred

Skills:

• Proficient computer skills including Microsoft Office
• Proficiency in using digital map programs to produce incident specific maps for reporting
• Ability to write grammatically correct and technically proficient reports for review by Senior Leadership
• Ability to multitask
• Ability to analyze incoming information, determine its business impact, and route it to the appropriate stakeholder
• Ability to physically perform the duties and maintain a shift work schedule to ensure 24/7/365 coverage
• Ability to complete tasks and projects in a timely manner
• Strong communication skills
• Proficiency with Microsoft Office software (Word, PowerPoint, Excel, Access) and ability to use other web-based software 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Attendance Management; Operating Principles; Surveillance; Company Policies

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years