UX/User Researcher II

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Comcast is looking for an enthusiastic User Researcher with a focus on qualitative methods to join our highly respected internal practice. In Connected Living, we build the experiences behind Xfinity Internet, Xfinity Mobile, and Smart Home—helping households set up service, manage devices, troubleshoot issues, and control their homes from one place. We’re a collaborative, product-led group that values learning, mentorship, and diverse experiences.

Job Description

Turn stakeholder questions into clear, human-centered insights that shape product decisions. You’ll plan and run qualitative studies (discovery interviews, diary studies, contextual inquiry, concept/usability tests), synthesize what you learn into practical recommendations, and partner closely with Design and Product to ship improvements. This is a growth role with mentorship and broad exposure across the product lifecycle.

What you’ll do

• Discovery & generative research. Run 1:1 interviews and contextual inquiry to understand needs, behaviors, and mental models; translate findings into opportunities and jobs-to-be-done.
• Concept & usability testing. Plan and moderate remote and in-person usability sessions, cognitive walkthroughs, and concept tests; identify issues, severity, and clear fixes.
• Secondary research & expert reviews. Conduct heuristic evaluations; synthesize industry and market research; and produce competitive analyses.
• Planning & recruitment. Define research goals, write research plans, create screeners and discussion guides, and recruit participants.
• Synthesis & storytelling. Turn notes, clips, and observations into simple themes that explain the “why,” and recommend next steps.
• Presentations.Communicate findings clearly in writing and in talks; comfortable presenting to groups, in person or virtual.
• Collaboration. Invite Design, Product, and Business partners to observe and participate in studies to build first-hand understanding of user behaviors, mental models, and needs.

Minimum qualifications

• 2–4 years in UX research or a closely related field, conducting qualitative studies end-to-end.
• Hands-on experience with interviews, usability testing, and thematic synthesis; strong notetaking and observation skills.
• Ability to deliver insights in a variety of formats—one-pagers, toplines, presentations, and working sessions—to maximize impact and help teams apply findings.
• Practical knowledge of research ethics, privacy, consent, and inclusive practices.

Preferred qualifications 

• Graduate degree in Anthropology, HCI/UX Research, Psychology, Cognitive/Behavioral Science, Human Factors, or a related field—or comparable experience.
• Experience with diary/longitudinal and field research.
• Expertise in survey design and analysis.
• Comfort partnering with product analytics to triangulate qualitative insights.
• Experience with Adobe Creative Suite, Microsoft Office, and basic video editing.

How we’ll measure success

• You maintain a steady research cadence and deliver concise, decision-ready recommendations.
• Your research leads to product decisions that ship.
• Key experience metrics improve (e.g., higher task success and setup completion, fewer support contacts).
• Partners find your work clear and useful, and teams reuse your insights and templates.
• You set realistic plans, meet deadlines, keep stakeholders updated, and flag risks early with options.

Leveling & scope

• Individual contributor with mentorship; not a lead role.
• Own scoped research projects for three product areas; collaborate with central partners for recruiting, tools, or data as needed.
• Emphasis on practical, fast, and rigorous qualitative methods; light quant only to support decisions.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Concept Testing; Contextual Inquiries; Remote Research; Secondary Research; Usability Testing; Communication

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree, Master's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years