UX Designer Specialist Level 2

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Comcast’s Frontline Experience Strategy and Design Team is a collaborative, in-house design group, concepting and prototyping the best ideas into accessible experiences for our employees. We transform customer service and sales through research, innovation, empathetic design, and operational efficiency. We work with Comcast customer service agents, retail store associates, and technicians to help them deliver best-in-class experiences. You will have access to best-in-class customer insights, industry experts, and opportunities to attend industry conferences—all ways to accelerate your career development and customer empathy. You will be part of a diverse design group with countless opportunities to evolve your design skillset. The UX Designer will have a hands-on role in the design of our front-line technician experiences. You’ll help shape product benefits around user needs to create engaging and intuitive user interfaces, with both sales and customer satisfaction-driven results. As part of your day-to-day, you’ll collaborate with teams including CX, Operational Functions, product, engineering, sales, content strategy, and research. You’ll help drive the delivery of digital applications that feature outstanding user experience and elegant design aesthetics as well as customer journey maps. Your passion for great user experience is contagious.

Job Description

• Core Responsibilities
• Coordinates and contributes to the experience design for external digital communications, internal apps, and web sites for the company, including content development, user research, user-centered design processes, project leadership and user experience prototyping and development.
• Assists in efforts to expand and enhance the digital delivery channels of the company, improving the user experience for accessing current and future projects, research, data, new applications, multi-media content and other types of initiatives that support the mission of the company.
• Specializes in user experience strategy and design.
• Works with moderate guidance while also demonstrating the ability to lead projects and initiatives autonomously.
• Designs and prototypes for web, mobile, and other digital delivery platforms.
• Reviews data on competing products and recommends design solutions for existing and future products.
• Executes interaction design and visual design as a part of a multi-disciplinary team.
• Under leadership direction, partners with Product and Engineering to design, and prototype key user flows and interactions.
• Designs the variations of new and existing user experiences in products.
• Assist with compiling and presenting to the project lead, quantitative and qualitative ideas, sketches, research findings, and other deliverables.
• · Takes responsibility for the user interface: identify problems, propose solutions, recommend implementations, and execute UI solutions to improve the user experience.
• Has experience and a great understanding of customers to recommend UI features that solve customer needs.
• · Delivers high quality work on tight schedules in a dynamic, agile product environment.
• Produces interactive prototypes for internal experimentation and usability testing, and tests UI in a rigorous, data-driven way.
• In partnership with the Sr. Designer, writes intuitive style guides and design specifications.
• Supports, communicates, course-corrects, and revises throughout the development phase, partnering closely with the development team to ensure high quality launches.
• Demonstrates a command of usability and accessibility standards in partnership with visual and interface design disciplines and principles.
• Maintains a critical eye and an obsessive attention to detail.
• Analyzes relevant internal and external sites to determine best practices. Develops, tests, and refines prototypes.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Product Design; User Experience (UX); Design

Salary:

Pay Range: This job can be performed in Colorado, Illinois, Maryland, and Minnesota with a Pay Range of $79,135.20 - $130,573.08

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years