UX Copywriter - Comcast Business

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Digital Marketing Experience Group of Comcast Business is transforming how new and existing Small, Mid-Market, and Enterprise business prospects and customers establish and grow a long-lasting relationship with Comcast.   The Comcast Business Experience Design (XD) team collaborates closely with Sales, Product Management, Customer Experience, Brand, Communications, Development, and other Marketing counterparts to define and design the end digital product, with a stellar customer experience at the forefront of every decision. As part of this group, the Content Strategy team is focused on creating engaging customer-facing content, storytelling, and narratives for our website. 

Job Description

Responsibilities:

Strategic Content Development & Writing 

• Develop customer-facing web content that supportsSmall Businessstrategic initiatives, digital campaigns, promotional launches, and ongoing site enhancements. 
• Produce written deliverables including copy decks, webpage copy, landing page recommendations, promotional messaging, feature callouts, and supporting digital content.
• Review product requirement documentation, feature updates, launch plans, and stakeholder inputs toidentifycustomer-facing implications and web content needs. 
• Translate complex product updates, technical requirements, and feature enhancements into customer-friendly, benefit-led messaging. 
• Ensure all content reflects Comcast Business brand standards, voice, tone, and positioning guidelines.
• Stay informed on B2Bmarket trends, competitor positioning, digital best practices, and evolving customer expectations.

Cross-Functional Collaboration

• Attend recurring team working sessions,designreviews,and initiative planning meetings to provide strategic content consultation and ensure alignment across stakeholders.
• Work closely with UX/UI partners to shape digital experiences that balance customer usability, messaging hierarchy, and conversion goals. 
• Collaborate with Brand and Marketing partners to ensure web messaging is aligned with broader campaign positioning and customer communications. 
• Partner with designers, developers, producers, and channel owners to ensure content is implemented accurately and effectively. 
• Partner with Product Management and Merchandising teamsto understand roadmap changes, promotional priorities, and launch timing.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Basic Qualifications:

• 4+ years of experience in content strategyandUXcopywritingwithin digital products or enterprise websites.B2B experience preferred.
• Exceptional professional writing, editing, and proofreading skills with the ability to simplify technical subject matter. 
• Strong organizationaland project managementskills withabilitytowork onmultiple initiatives simultaneously.
• Strong content strategy mindset withdemonstratedexperience building customer-facing digital messagingand copy decks. 
• Experienceworkingon digital buy flows, e-commerce, or shopplatforms.
• Ability to interpret product requirements and convert business inputs into actionable web content deliverables. 
• Strong collaboration skills with experience working across Product, UX/UI, Brand, Marketing, and Digital Production teams
• Knowledge of B2B telecommunications, wireless/mobile, or technology industriesstronglypreferred. 
• Strong editing and proofreading skills withdemonstratedattention to detail.
• Experience working within design systems and component-based content frameworks.

Preferred Qualifications:

• Experience supporting large-scale B2B digital platforms.
• Familiarity with Figma, CMS platforms, and QA workflows.
• Ability to balance BAU execution with strategic quality improvements.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); UX Writing (User Experience Writing); Digital Channels; Collaboration; Communication; Content Strategy; Digital Communications

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years