UAT Manager

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for planning, coordinating, and managing User Acceptance Testing activities to ensure systems meet business requirements and are ready for production release. This role acts as a bridge between business stakeholders, QA teams, and technical teams to drive successful acceptance and sign-off.

Job Description

Core Responsibilities

• Define and maintain the UAT strategy, scope, and approach to ensure alignment with business objectives and deployment milestones.
• Develop and manage UAT test plans, test cases, schedules, and resource requirements.
• Prepare, review, and communicate daily testing status and defect reports; manage daily testing execution and defect tracking activities.
• Review, prioritize, and triage defects; collaborate with cross-functional teams to ensure timely defect resolution and retesting.
• Coordinate internal and external testing resources and facilities, including collaboration with vendors to troubleshoot and resolve issues as needed.
• Support cutover planning, participate in go/no-go decisions, and oversee post-release validation activities.
• Manage testing environment requests, including setup of test accounts and provisioning of required test data.
• Provide technical leadership and consultation on testing philosophies, methodologies, best practices, procedures, and techniques.
• Identify, manage, and escalate project risks and issues appropriately to leadership and stakeholders.
• Exercise independent judgment and discretion in matters of significance related to testing and release readiness.
• Maintain regular, consistent, and punctual attendance; demonstrate flexibility to work nights, weekends, variable schedules, and overtime as required.
• Perform other duties and responsibilities as assigned.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

• Required Experience & Skills

• 5+ years’ experience in telecom testing, release, or QA leadership roles.
• Strong knowledge of telecom systems (BSS/OSS, CRM, billing, provisioning preferred).
• Hands-on experience with UAT, defect management, and release coordination.
• Proficiency in JIRA, Azure DevOps, HP ALM, TestRail, or similar tools.
• Experience in Agile / SAFe / DevOps environments.
• Strong communication, leadership, and stakeholder management skills.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Operations Processes; Process Changes; User Acceptance

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years