Technical Program Manager 5, Program Management

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Responsible for overseeing and optimizing the execution and performance of the programs portfolio within the organization. This role requires a highly skilled professional who can coordinate cross-functional resources, provide expert guidance on program management practices, and drive continuous improvement in program delivery processes and tooling. Acts as a technical expert in own area within the organization. May work independently or as part of a team on more complex projects. Provides mentoring and guidance to more junior team members. May be responsible for leading a team but does not directly manage people.

Job Description

Core Responsibilities

• Supports our Program Delivery team with the execution and performance of our Program Portfolio.
• Articulates the business drivers, support needs, and challenges associated with top Programs
• Facilitates creation of tooling and other solutions to uncover challenges within programs 
• Acts as a Program Portfolio Management point of contact for senior management stakeholders.
• Mentors the organization in Program Portfolio Management practices.
• Provides expert guidance and leadership for onboarding Project/Program Managers learning how to manage Programs within the Sky/Comcast ecosystems
• Work with Product and Engineering stakeholders to prioritize programs across the organization. 
• Captures identified concerns across Program Portfolio. Support stakeholders to build remediation plans and recommendations to address concerns. Leverage partnerships with stakeholders to implement corrective action across organizations to improve Program Portfolio performance
• Partners closely with Engineering teams to develop, build, and maintain processes and tooling across our program delivery organization
• Works directly with teams to facilitate unified solutioning for Strategic Initiatives, Initiatives, and Feature handling tooling and systems per TPX unification strategies
• Educates and trains teams directly on leveraging “evergreen”, automated, and smart solutioning for management and reporting of portfolio projects
• Works with other organizations to continuously improve business processes.
• Builds positive and supportive relationships with stakeholders across TPX and other organizations
• Keeps abreast of new developments in tooling, project management methodologies, agile practices, best practices, and industry standards
• Consistently exercises independent judgement and discretion in matters of significance
• Regular, consistent, and punctual attendance
• Other duties and responsibilities as assigned

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Agile Project Management; Change Management; Stakeholder Management; Critical Thinking; Self Motivation; Communication; Detail-Oriented

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +