SVP, Residential Billing Strategy & Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Senior Vice President of Residential Billing Strategy & Operations is the executive leader accountable for the performance, reliability, control environment, and modernization of the company’s end-to-end billing ecosystem. This environment processes tens of billions in annual revenue, supports millions of customers, and underpins financial integrity, digital experiences, and the company’s ability to compete and grow. This role shapes how commercial strategy, product innovation, and customer experience translate into realized revenue and financial outcomes. This leader plays a critical role in reimagining the customer experience by ensuring billing interactions are accurate, transparent, and seamlessly integrated across products, platforms, and channels. They enable smarter products that work better together by governing the operational frameworks that connect pricing, packaging, and platform capabilities into cohesive, scalable customer solutions. The SVP ensures that enterprise pricing, promotional, and go-to-market (GTM) strategies are accurately delivered, highly governed, and operationally scalable across every billing platform and customer segment. They oversee the systems, data flows, operational processes, configuration quality, and revenue assurance programs that translate enterprise decisions into accurate, trusted customer bills, while advancing automation, data intelligence, and AI-enabled capabilities that improve precision, speed, and adaptability. Operating at the center of one of the most complex operational and financial environments in the enterprise, this leader drives growth, strengthens margin performance, and transforms how work gets done through simplification, modernization, and disciplined execution, enhancing customer trust and retention, enabling digital journeys, and building the foundation for future innovation.

Job Description

Financial Performance & Revenue Integrity

• Safeguards billions in quarterly revenue through precise billing execution, data quality governance, and control rigor.
• Ensures accurate interpretation and delivery of pricing, promotional, and GTM strategies across all platforms.
• Reduces revenue leakage, defects, configuration errors, and operational inefficiencies.
• Improves margin and cost performance through simplification, automation, and continuous process improvement.
  

Customer Experience, Trust & Brand Confidence

• Ensures billing interactions - statements, digital experiences, mobile views -are intuitive, accurate, predictable, and easy to understand.
• Reduces billing-related contacts, friction, and churn drivers across customer segments.
• Leads issue prevention, rapid triage, cross-functional resolution, and customer-centered recovery.
• Strengthens transparency and consistency across the billing lifecycle, reinforcing brand trust.
  

Technology, Architecture & Data Quality

• Shapes and governs future-state billing architecture to be resilient, automated, secure, and scalable.
• Leads modernization, platform transformation, simplification, and instrumentation efforts.
• Owns data integrity, lineage, and control frameworks across revenue-critical systems, ensuring accuracy, consistency, and trust across billing, usage, payment, and configuration datasets.
• Drives analytics, KPI governance, and executive reporting that inform enterprise priorities and decision-making.
  

Operational Controls & Enterprise Risk Management

• Establishes robust operational controls, configuration standards, approval workflows, and quality gates.
• Ensures disciplined execution of all rate events, product launches, migration programs, and platform releases.
• Drives monitoring, alerting, exception management, and defect-prevention programs across the enterprise.
• Mitigates operational, financial, reputational, and customer-impact risks through comprehensive oversight.
  

Leadership Scope

• Leads a large, multi-disciplinary organization spanning billing operations, configuration management, revenue assurance, pricing enablement, data governance, analytics, testing, and operational controls.
• Accountable for safeguarding and accurately delivering billions in annual revenue through pricing execution, configuration, rating, and billing operations across Connectivity & Platforms, serving as the single point of ownership for reliable revenue delivery.
• Oversees one of the largest operational risk surfaces in the company and one of the most financially consequential enterprise functions.
• Manages programs that materially shape financial accuracy, customer trust, digital experience quality, and enterprise agility.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors, and our communities.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Operational Excellence; Revenue Protection; Complex Systems; Strategic Leadership

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

15 Years +