Success Manager

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Overview: Comcast is seeking a highly strategic and execution-focused leader to join our team as a Manager, Business Process Effectiveness. This role will play a critical part in driving one of the most impactful transformations within our frontline organization, leveraging AI-powered technology to redefine how our teams engage customers and drive business outcomes. As the owner of post-launch performance and adoption, you will ensure a newly deployed, enterprise-scale platform is not only implemented successfully, but continuously optimized to deliver meaningful improvements in revenue, customer experience, and operational efficiency. This is a high-visibility role at the intersection of technology, operations, and strategy, offering the opportunity to influence how innovation is embedded into day-to-day execution across the business.

Job Description

Why This Role:

This is a unique opportunity to take ownership of a high-impact, enterprise-wide transformation initiative. You will play a key role in shaping how advanced technology—including AI—is embedded into frontline operations, directly influencing customer experiences and business performance at scale.

If you are energized by solving complex problems, working at the forefront of innovation, and driving measurable business outcomes, this role offers the platform to make a lasting impact.

What You Will Do:

Drive Post-Launch Success and Optimization

• Own performance, adoption, and value realization of newly deployed technology across frontline teams
• Establish and monitor success metrics tied to revenue, customer experience, and operational performance
• Identify adoption gaps and lead data-driven optimization efforts to improve outcomes

Lead Business Process Transformation

• Evaluate and enhance business processes to align with new technology capabilities
• Ensure seamless integration of tools and workflows into daily operations
• Continuously identify opportunities to improve efficiency, effectiveness, and scalability

Partner Across the Business

• Collaborate with cross-functional teams including Sales Strategy, Operations, Quality, and Enablement
• Translate business needs into actionable insights and prioritized initiatives
• Align stakeholders around shared goals, driving execution in a fast-paced environment

Support Testing, Readiness, and Deployment

• Lead user acceptance testing (UAT) strategy, execution, and defect management
• Develop readiness plans including training, communications, and process documentation
• Ensure successful deployment by managing risks, dependencies, and regional readiness

Leverage Data to Drive Decisions

• Define and analyze KPIs, adoption metrics, and performance insights
• Provide regular updates to leadership on performance trends, risks, and opportunities
• Translate complex data into clear, actionable recommendations

What You Bring (Requirements):

Experience

• Proven experience leading or supporting technology implementations, process improvements, or digital transformation initiatives
• Hands-on experience with workflow automation, AI-enabled tools, or decision-support platforms
• Strong background in operations, sales environments, or customer experience functions
• Experience managing user acceptance testing, rollout readiness, or deployment programs

Skills

• Strong analytical mindset with the ability to define and interpret performance metrics
• Ability to connect business processes to quantifiable outcomes such as revenue, efficiency, and CX
• Excellent communication skills with the ability to influence across all levels of the organization
• Proven ability to manage multiple priorities in a fast-paced, ambiguous environment

Leadership & Impact

• Ability to influence without direct authority and drive alignment across stakeholders
• Strong problem-solving skills with a focus on execution and results
• Demonstrated ability to lead change and drive adoption in complex environments

What Success Looks Like:

In Your First 90 Days

• Establish performance baselines and success metrics
• Build strong cross-functional partnerships
• Identify early optimization opportunities and implement improvements
• Ensure adoption is on track and proactively address gaps

Over Time

• Achieve full adoption and integration of the platform across the business
• Deliver measurable improvements in revenue, customer experience, and operational effectiveness
• Embed continuous improvement practices into standard operations
• Become a trusted advisor to leadership on process, performance, and technology optimization

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Operations Processes; Analytical Analysis; Artificial Intelligence Techniques; User Acceptance Testing (UAT); Influencing Change; Process Improvements

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years