SRE Engineer

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Responsible for planning and designing new software and web applications. Analyzes, tests and assists with the integration of new applications. Documents all development activity. Assists with training non-technical personnel. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.

Job Description

*This position is unable to provide work authorization sponsorship or immigration support now or in the future.*

The Technology + Product organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience.

About the Role: We are seeking an experienced and self-driven engineer to join our Observability Solutions team, which plays a critical role in supporting Comcast's video deployment services. This role applies Site Reliability Engineering (SRE) methodology with a focused mission: to design, build and evolve observability solutions that empower teams to deliver reliable, high-performing applications through the strategic use of Service Level Objectives (SLOs) and Service Level Indicators (SLIs). As part of this role, you'll collaborate closely with development and platform teams to ensure service health is measurable, actionable and aligned to real user experiences.

Core Responsibilities:

• Design and implement observability frameworks to measure and analyze SLIs and SLOs.
• Collaborate with engineering teams to adopt SRE best practices and observability standards.
• Build scalable tools for telemetry ingestion, alerting and real-time service monitoring.
• Create and maintain dashboards and automated alert systems aligned with reliability targets.
• Participate in incident response and postmortems to identify and address observability gaps.
• Use data-driven insights to drive continuous improvement in system reliability.

Required Qualifications:

• Proven track record implementing observability solutions in complex, distributed environments.
• Deep expertise in metrics, logs, traces and the development of SLIs/SLOs tied to customer impact.
• Strong programming skills in languages such as Python, Go and/or BASH.
• Experience with observability platforms and open standards (e.g., Prometheus, Grafana, Elastic, Clickhouse).
• Solid understanding of cloud-native and containerized systems (e.g., Kubernetes, Docker, Helm).

Preferred Qualifications:

• Experience delivering observability-as-a-service capabilities across multiple teams or domains.
• Familiarity with incident response automation, reliability analytics and alert fatigue reduction techniques.
• Good ability to influence engineering teams through documentation, workshops and mentorship.
• Understanding of video delivery pipelines or media infrastructure is a plus.

Why Join Us: You'll help shape the observability landscape for one of the largest video delivery ecosystems in the world. This role offers a hands-on opportunity to architect solutions that improve visibility, reduce downtime and drive better customer outcomes. You'll be part of a highly collaborative engineering culture where reliability, innovation and user experience are at the core of everything we do.

About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all full-time employees in serviceable areas free digital TV and internet.
• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at https://jobs.comcast.com/benefits

Reasonable Accommodation

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Job Profile: Engineer 3, Software Development & Engineering

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Cloud-Native Computing; SRE Observability; Programming Languages; Metrics Development; Prometheus (Software)

Salary:

Pay Range: This job can be performed in Denver Campus with a Pay Range of $112,564.64 - $168,846.96

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years