Sr. UX Designer

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Digital Marketing Experience Group of Comcast Business is transforming how new and existing Small, Mid-Market, and Enterprise business prospects and customers establish and grow a long-lasting relationship with Comcast. The Comcast Business Experience Design (XD) team collaborates closely with Sales, Product Management, Customer Experience, Brand, Communications, Development, and other Marketing counterparts to define and design the end digital product, with a stellar customer experience at the forefront of every decision.

Job Description

As a Senior User Experience Designer on the Experience Design team, you’re responsible for the design and delivery of new customer-facing features for the ComcastBusiness.com website.

You’ll have a stellar customer experience at the forefront of every decision and will design digital experiences that meet both customer and business objectives. Delivery will range from conceptual designs to detailed user flows, wireframes, high level content strategy, high-fidelity visual designs, campaign deliveries, and prototypes.

You’ll have expertise in prioritizing and simplifying complex eCommerce needs into intuitive interaction models and compelling user interfaces with sales driven results. You will work on eCommerce related projects, such as cart checkout flows and product detail pages, as well as deep navigation systems.

In this role, you’re expected to present and gain consensus on your recommendations across other design, sales, product, marketing, brand and engineering colleagues. Your experience will showcase outstanding user experience and intuitive design deliverables that focus on eCommerce initiatives with an eye for sales conversion.

A portfolio is required and should contain recent digital sales and marketing experience, including evidence of the work process established to achieve the end goals. Recent B2B experience is a plus.

Core Responsibilities

• Own the end-to-end UX process, from strategy to tactical execution, for new website features.
• Lead brainstorming sessions with peers and stakeholders to generate innovative ideas.
• Work independently as the primary design lead while maintaining effective collaboration with other teams.
• Create user flows, site maps, wireframes, screen prototypes, and detailed design specifications for development partners.
• Design interfaces that are both innovative and consistent with established patterns and interaction conventions.
• Act as a thought leader in usability and accessibility standards and principles.
• Collaborate closely with development partners to ensure scalable solutions for cross-platform capabilities. Experience with modern CMS and MarTech stacks is a plus.
• Work with content strategy teams to ensure a coherent and consistent storytelling experience.
• Initiate and design prototypes for iterative user insights, whether in the form of usability testing or A/B testing studies.
• Advocate for consistency, clarity, and ease of use in all customer interactions.
• Demonstrate the ability to work around difficult design limitations and constraints.
• Participate in project definition activities and cross-team exercises to outline and document project scopes.
• Proven track record of developing and implementing UX strategies that align with business goals and enhance user engagement.
• Experience in creating and refining interaction and motion design elements to enhance the user experience and drive sales conversion.
• Ability to create and articulate design systems and design language, ensuring consistency and coherence across all digital touchpoints.
• Design visual campaigns that align with business, marketing, and sales goals.
• Create high-fidelity UI designs for web, tablet, and mobile devices.
• Develop and maintain design systems and component libraries to ensure consistency.
• Translate wireframes and user flows into visually appealing and functional interfaces.
• Ensure accessibility and usability standards are met across all designs.
• Experience with animation and micro-interactions in digital design, particularly in eCommerce contexts.
• Knowledge of emerging trends and technologies in UX and interaction design, and a proactive approach to incorporating these into projects.
• Demonstrated ability to lead and mentor junior designers, fostering a collaborative and innovative design culture.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Qualifications:

• Strong understanding of user-centered design principles and methodologies, including user research, persona development, and user testing.
• Skilled in designing eCommerce applications that achieve both user and business objectives.
• Awareness of industry and competitor best practices.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Ability to work around difficult design limitations.
• Experience leading the design of navigation, interaction, and nomenclature systems.
• Proficiency with rapid prototyping tools and industry standard design tools, such as Figma.
• Possess strong technical acumen and an ability to understand new technologies.
• Familiarity with fundamentals of web and mobile OS.
• Familiarity with designing for CMS and component-based systems, as well as design delivery to content-management and development teams that support build-out of those systems.
• Excellent written and spoken communication skills (both technical and non-technical).
• Knowledge of emerging trends and technologies in UX and interaction design, and a proactive approach to incorporating these into projects.
• Demonstrated ability to lead and mentor junior designers, fostering a collaborative and innovative design culture.

Field of Study:

Graphic Design, User Experience, Interaction Design, HCI, Information Sciences, Technology

Employees at all levels are expected to:

• Work onsite in Philadelphia at HQ office 4x per week.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); User Experience (UX); Solutions Design; Experience Design

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years