Sr. Technical Program Manager, Release & Triage Engineering

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Comcast’s Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating exciting products like the X1 Video Gateway, XB broadband gateways, wireless router technology, and new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We have an exciting role for a Technical Program Manager in Release & Triage Engineering team within the Global Device Group. Our team works closely with our internal and external development partners to develop, test and deploy the software on Comcast’s Connectivity and Entertainment customer premises equipment (CPE) platforms. We are looking for a highly motivated Program Manager , who will help drive change and help others to constantly come up with better solutions to evaluate product quality, performance, and the customer experience; as well as make a suggestion for improvements. We are looking for someone who does not just know how to solve problems, but who helps define the problems and direction, creates value, and pioneers new frontiers in Release & Triage Engineering functions. The Program Manager will be responsible for overseeing and managing post release operations engineering workflow.

Job Description

This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Core Responsibilities

• Program Leadership and Execution: Lead the planning and management of release schedules and deliverables. Day to Day Program updates on Release timelines, Deployment status, Stakeholder communication and Backlog Management.
• Design and Scope Management: Drive and actively participate in crucial product, requirements reviews. Efficiently handle scope changes to minimize impacts on project timelines and outcomes.
• Multi-functional Collaboration: Serve as the primary liaison for the technical team in multi-functional discussions, ensuring alignment on project goals, results and time to market. Build and maintain relationships with stakeholders, including clients, internal teams, and external partners. Communicate effectively to keep stakeholders informed of project status, risks, and changes.
• Risk Management: Proactively identify risks and dependencies, develop mitigation strategies, and advance issues to leadership as vital. Proactively address issues and escalate as needed to ensure timely resolution.
• Communication: Provide regular updates on program status, highlighting challenges and proposing solutions to internal partners, facilitating informed decision-making.
• Change Management: Lead change initiatives within the program, guiding teams through transitions and ensuring buy-in from stakeholders. Anticipate and address resistance to change to facilitate smooth implementation.
• Reporting and Documentation: Prepare regular reports and documentation to track program progress, expenditures, and outcomes. Present findings to senior management and stakeholders as needed.
• Continuous Improvement: Leverage insights and standard processes from completed programs to drive continuous improvement in processes and outcomes for future projects.
• Continually improve processes, optimize workflow, and maintain the highest quality levels.

Experience/Skills

• A Bachelor degree in Engineering is required; a Master's degree is helpful.
• 10+ years of relevant experience, including at least 5+ years in a technical program management role, ideally within multi-functional teams.
• RDK or Android Device/embedded development and/or device engineering experience a plus.
• Experience in Engineering Operations such as Release Management, Product Delivery, Deployment and Development Triage teams is helpful.
• Solid track record of successfully leading complex, large-scale Programs.
• Proficient in leading operations and adopting change, maintaining flexibility and composure in uncertain situations.
• Additionally, professional certifications such as Project Management Professional (PMP) or Certified ScrumMaster (CSM) may be preferred or required depending on the organization and industry.
• Proven ability to works with technology partner/vendor teams to troubleshoot problems
• Other duties and responsibilities as assigned
• Highly self-motivated and proactive, with the ability to engage in critical thinking and problem-solving.
• Outstanding communication and interpersonal skills, capable of optimally articulating sophisticated technical issues and solutions.
• Demonstrated ability to collaborate on global projects across teams and time zones
• Preferred Tools Experience:
  • JIRA
  • Confluence
  • Smartsheet
  • QuickSight
  • Reporting Tools.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Technical Program Management; Stakeholder Management; Technical Knowledge; Operations Engineering; Communication; Agile Methodology

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years