Sr. Specialist, Product Management

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Job Description This role is responsible for the analysis, support and development of the Comcast Business’ Internet solutions portfolio. Part of the wider Connectivity Management team and reporting to the Product Manager of Dedicated Internet Solutions, this specialist will drive product success through initiatives that span sales, operations, divisional and technology partners and other cross-functional teams. The role will support the Product Manager by helping to expand options available to customers via new product introductions and system enhancements. With the assistance of your leader, the Specialist is expected to manage, plan and track all aspects of several programs while creating process and system requirement documents and implementing these improvements when approved. The Specialist will be able to work with moderate guidance based on their knowledge of the products and processes, while ensuring high quality delivery and execution excellence. .

Job Description

Core Responsibilities

• Representing the Connectivity team, products, and respective programs to the broader Comcast Business organization. 
• Managing several programs simultaneously, maintaining the overall timelines, goals, and success criteria and tracking progress. 
• Driving decision-making through identifying issues, gaining a 360-degree view of the problem, and recommending a solution to the team
• Developing relationships cross-functionally across the entire product lifecycle (system development through customer care).
• Creating reports as needed to track success and revenue of product portfolio
• Collaborating with stakeholders across the organization, both virtually and in-person 
• Facilitating cross-functional discussions to gain alignment on process changes and improvements, helping arrive at mutually beneficial decisions. 
• Communicating program updates via email, PowerPoint, and live presentations to all level of stakeholders. 
• Consistent exercise of independent and collaborative judgment and discretion in matters of significance.

Preferred Experience:

• 3+ years of telecom, product or program management experience.
• Regular communication of projects / programs / initiatives across levels in a professional manner. 
• Advanced user of Microsoft Office suite. 

How We Work:

All team members across the Comcast Business Product Management team share several core values:

• We are go-getters that don’t sit by: we act.
• We are collaborative and are easily able to work with large cross-functional teams. But, if a decision needs to be made, we are not afraid to make the tough call.
• We solve problems and find solutions.
• We think big.
• We bring energy and excitement every day.
• We manage what is going on in our world today but keep an eye to prepare for what is coming.

Employees at all levels are expect to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion and diversity.
• Do what's right for each other, our customers, investors and our communities.

• Comcast is an EOE/Veterans/Disabled/LGBT employer

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Decision Making; Problem Solving; Product Management; Cross-Functional Teamwork

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years