Sr. Specialist, Editorial Platform Operations-Xumo

Xumo, a joint venture between Comcast and Charter Communications, was formed to develop and offer a next-generation streaming platform for the entire entertainment industry. The company consists of three primary lines of business: Xumo devices, Xumo Play, and Xumo Enterprise. Powered by Comcast’s global entertainment platform, Xumo devices feature a world-class user interface with universal voice search capabilities, making it easy for consumers to find and enjoy their favorite streaming content. Xumo Play is a free ad-supported streaming TV (FAST) service offering hundreds of linear channels and on-demand options. Xumo Enterprise provides tools and services for content creators, distributors, and advertisers to make FAST content more accessible.

Job Summary

The Sr. Specialist, Xumo Editorial Platform Operations supports the day-to-day execution of editorial merchandising experiences across Xumo platforms. This role is responsible for hands-on programming, scheduling, testing, production and quality assurance, helping translate editorial and business strategies into accurate, engaging customer-facing experiences. Working as part of the Editorial Platform Operations team, the Sr. Specialist programs and maintains experiences in Xumo CMS and campaign tools, supports new experience buildouts and product launches, enriches content metadata, executes audience targeting and A/B tests, manages production assets, and performs comprehensive QA. This role will also be responsible for Spanish translations. The role works closely with Editorial Merchandising, Product, Engineering, Design and other cross-functional partners to test new functionality, troubleshoot issues and ensure experiences launch accurately and on schedule.

Job Description

CMS Programming & Editorial Operations

·   Execute day-to-day programming, scheduling and publishing across Xumo CMS and merchandising tools.

·   Build and maintain menus, collections, editorial placements and other customer-facing content experiences.

·   Support editorial programming calendars, including scheduling, updates and launch coordination across multiple experiences and content priorities.

·   Perform metadata enrichment and maintenance to improve content accuracy, organization and discovery.

·   Monitor live experiences and make timely programming updates as editorial or business priorities change.

New Experiences & Product Features

·   Support the buildout, testing and rollout of new menus, customer experiences and platform functionality.

·   Participate in User Acceptance Testing (UAT) for new product features, CMS capabilities and merchandising tools.

·   Collaborate with Product and Engineering teams to document issues, reproduce defects, validate fixes and ensure new capabilities meet editorial and operational needs.

·   Help translate new product functionality into repeatable operational processes and workflows.

·   Provide feedback on CMS and platform tools based on hands-on experience with day-to-day programming.

Experimentation, Targeting & Personalization

·   Execute A/B tests and other editorial experiments in partnership with Editorial, Product and Analytics teams.

·   Configure audience targeting and segmentation within supported platform and campaign-management tools.

·   QA experimental experiences to ensure test groups, content, creative, placements and targeting are implemented as intended.

·   Support implementation of learnings from testing and optimization into ongoing editorial experiences and operational workflows.

Creative Production

·   Produce and coordinate editorial imagery and other creative assets required for on-platform experiences.

·   Ensure assets meet established creative, technical and platform specifications.

·   Coordinate asset delivery and production timelines across editorial priorities and launches.

·   Maintain organized production workflows and escalate asset or delivery issues that could affect launch timing.

Quality Assurance

·   Perform detailed QA throughout the editorial production lifecycle, from initial programming through the live customer experience.

·   Copyedit customer-facing titles, descriptions, labels and promotional copy for accuracy, clarity and consistency.

·   Validate content, metadata, scheduling, targeting and configurations within CMS and campaign tools.

·   Conduct on-device and on-screen QA to ensure experiences render and function as intended.

·   Identify defects, document issues clearly and partner with appropriate Product, Engineering or operational teams through resolution.

·   Help identify recurring issues and opportunities to improve documentation, processes, tools and automation.

Cross-Functional Collaboration

·   Work closely with Editorial Merchandising to execute content, audience and placement strategies.

·   Collaborate with Product and Engineering teams on feature testing, UAT, troubleshooting and launches.

·   Partner with Design, Creative, Analytics and other stakeholders to deliver high-quality customer experiences.

·   Communicate operational risks, technical issues and launch dependencies clearly and proactively.

·   Maintain documentation, playbooks and best practices that help the team operate efficiently and consistently.

Who We're Looking For

·   Experience in digital content operations, editorial operations, merchandising, production, streaming or a related field.

·   Hands-on experience working in CMS, publishing, merchandising, campaign-management or similar digital production tools.

·   Strong attention to detail and demonstrated ability to perform thorough content and functional QA.

·   Experience supporting digital products, new feature launches or UAT.

·   Strong editorial judgment, including experience with copyediting, metadata and customer-facing content.

·   Familiarity with audience targeting, segmentation, personalization and/or A/B testing.

·   Experience coordinating creative assets and managing production workflows.

·   Strong organizational and project-management skills with the ability to manage multiple priorities and deadlines.

·   Proven ability to troubleshoot issues and work collaboratively with Product and Engineering partners.

·   Clear written and verbal communication skills and a proactive approach to identifying and resolving problems.

Preferred Qualifications

·   Bilingual Spanish a plus

·   Experience in streaming, connected TV, digital media, entertainment or consumer technology.

·   Experience with digital content merchandising or programming.

·   Familiarity with experimentation, personalization or campaign-management platforms.

·   Experience with metadata management and content-discovery principles.

·   Experience supporting CMS migrations or the launch of new digital experiences.

·   Familiarity with workflow automation or process-improvement initiatives.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Quality Assurance (QA); Content Management Systems (CMS); Digital Graphic Design; Content Operations

Salary:

Pay Range: This job can be performed in California with a good faith estimated pay range upon hire of $65,829.14 USD - $121,905.80.

Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years