Sr. Program Manager, Engagement and Operations

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

As the Senior Program Manager, Engagement and Operations, you will play a pivotal role in coordinating and optimizing the cross-departmental activities that drive the success of our Global Product Organization (GPO). You will be responsible to create and implement engagement plans that strengthen team culture, ensure strategic and efficient flow of information inside and outside of the organization, and directly contribute to delivering the strategic objectives of the organization. This role has access and influences all functions in the GPO and across all territories of the operating companies we support, and demands a motivated individual who can execute and adapt to the global needs of the function. You will report to the VP of Engagement & Operations in the Chief of Staff function of the Global Product Organization.

Job Description

Role Responsibilities

Team rhythm and communications:

• Craft the cross GPO engagement strategy including:
• Own, maintain and track action plans for the department calendar, partnering with HR and corporate communications to align the GPO communications plan with key business communications.
• Direct, coordinate execution and create content for cross-department specific communications (e.g., team newsletters, share point, leadership communications, HR updates), measure and improve performance and impact.
• Proactively maintain and evolve strategic departmental communication documents (e.g., team walking deck, annual ‘vision speech).
• Partner closely with Engagement & Operations leads to bring the GPO purpose, goals, roadmap and key messages to life consistently in each of the functions.
• Lead and organize team events, support leadership meetings and other cross-GPO activities. 
• Lead governance of the Engagement and Operations community of practice across Global Product, fostering alignment and building a cohesive culture; Lead alignment of leading practices and annual/quarterly priorities.
• Use quantitative and qualitative data to run analysis, identify insights and make adjustments to improve all engagement and operations activities.

Strategic Initiatives:

• Collaborate and support the execution of projects on behalf of the Chief of Staff function and the GPO
• Build change management plans and lead and execute strategic initiatives and projects.
• Partner with Business Operations on preparing KPI dashboards, analyzing results and root cause and preparing recommendations and insights to facilitate strategic leadership conversations.

Department Risk Management

• Support risk tracking and manage mitigation plans and processes within the GPO.

Stakeholder Collaboration:

• Partner across the Chief of Staff Function, across all functions in the GPO and with teams within TPX and the businesses we support. Identify opportunities to improve alignment and communication.

Desired Background

Experience:

• Direct responsibility for crafting and executing plans and delivering results for complex, dynamic and multi-territory organizations
• Organizing a set of complex, interdependent activities across multiple functions into clear plans resulting in clear outcomes
• Translating and/or resourceful engagement of other resources to translate complicated information into easy to absorb, high impact communication deliverables
• Effectively partnering and influencing peers on other teams to deliver results, collaboratively
• Consulting experience a strength

Skills

• Adapt quickly to changes and evolving requirements, adjust approach based on new information
• Strength in communicating - verbal and through PPT, adjusting appropriately for the audience

• Exceptional stakeholder management skills, managing, collaborating and influencing internal and external partners, engage multiple points of view across cultures
• Change management acumen
• Data reporting and analytics acumen
• Proficient in email tools
• Mastery of O365: PPT, Excel, Word; proficient in project management applications

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Program Management; Strategic Objectives; Change Management; Planning Ability; Stakeholder Engagement; Communication

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +