Sr. Product Manager, Product Enablement

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Within Comcast’s Technology & Product (TP) organization, the Connected Living team delivers innovative consumer broadband experiences powered by in and out-of-home connectivity, striving to make our product and services outstanding. We pursue people from different backgrounds and experiences. If this position interests you, we are interested in you. Please apply.

Job Description

We are seeking a visionary Senior Product Manager to lead the Connected Living Global Platform. This platform is the foundation on which Comcast and our partners deliver a world-class broadband experience for customers worldwide. Our APIs already power major providers in the U.S., Canada, and beyond, and we are continuing to expand our reach. Reporting to the Executive Director of WiFi Experience Product Management, you will act as the primary point of contact for global partners, working closely with them to understand their objectives, define joint solutions, and ensure smooth integration into the platform. In addition, you will own the API product lifecycle, roadmap, and infrastructure development, and you will oversee the creation of clear, customer-facing documentation that enables adoption of the platform’s capabilities. Success in this role requires close collaboration with engineering leads across the organization, as well as strong relationship management with both internal stakeholders and external partners. We're looking for a product leader who embodies the following qualities:

• A product pro. You know how to identify customer needs, determine problems to solve, and translate them to feature requirements that become user stories in a prioritized product backlog. You work cross-functionally with your design and engineering partners, providing clear direction on the “what” and “why” but giving them a strong voice to define the “how”. You consider how to measure the impact and success of your features and use that data to inform what you build next.
• A customer-centric, data-drivenstrategist. You keep the customer at the center of what you do. You take time to understand the customer and market by digging into the data, research, and talking to breathing, living customers. You synthesize this info to define core customer needs, problems to solve, and solutions to build.
• Action- and execution-oriented. You aren’t afraid to ask questions in a room with many people to get to the information you need. You can negotiate an array of constraints, guidelines, and business rules as you define your experience requirements…all without sacrificing what’s right for the customers. You know how to roll with the punches, find the path forward as the landscape changes, clearly communicate, and bring all impacted partners along with you.
• A relationship builder. You know that relationships drive your ability to succeed. You understand the value of listening first, then talking; of giving consistently and receiving occasionally. You’ve seen how strong cross-team collaboration and partnership yields the best outcomes.

Core Responsibilities:

• Serve as the primary liaison for key global partners, building strong relationships and ensuring their business goals are reflected in the platform strategy
• Collaborate with partner product and technical teams to co-define solutions and coordinate integration into the platform
• Act as an account manager for partners, balancing strategic objectives with day-to-day support needs
• Engage with Platform customer Product teams to understand existing or target customer experience and customers’ processes, developing new APIs as needed
• Develop and lead the Platform APIs roadmap in collaboration with stakeholders

• Contribute to the product vision across the team and the organization, serving as the voice of the Partners

• Define product requirements for new API features and use cases; define acceptance criteria for each; drive the development of Platform API components with engineering teams
• Own development across the entire product lifecycle phases – discovery, definition, development, delivery, deployment, and optimization
• Work with partners’ design teams to inform their UI/UX development based on Comcast’s user experiences
• Coordinate closely with engineering and program leads to ensure alignment between technical, business, and field teams on platform features and releases
• Prioritize roadmap features based on perceived customer value, metrics, and release planning constraints; fulfilling the product role within the scrum team, managing the product backlog, and writing user stories and acceptance criteria.
• Work with a technical writer to create new platform documentation, and review any changes made to platform documentation for accuracy and to ensure consistency
• Enhance the API Documentation portal by collecting feedback from end users and proposing improvements
• Define key metrics to track the usability, quality, performance, security and usage of the platform APIs
• Monitor API platform performance through data collection and analysis; build and maintain dashboards to maintain product use and performance
• Participate in annual budget planning sessions, providing key inputs to finance team needed to develop platform operating budgets for partners
• Keep up to date on the technology and market trends; identify and evaluate new product ideas or strategic product extensions

Preferred Requirements:

Below is our list of preferred qualifications.  We know that people with different skills and experiences can be successful in this role as well.  For that reason, it is not necessary that you possess all these traits. If you are missing a few, please apply anyway.

• Experience: 3-5 years of experience in Product Management; a blend of design and/or engineering experience is also a plus. We would love to hear your explanation as to why your unique experience would make the team more successful.
• Technical Expertise: Having experience defining, building and maintaining APIs for consumer facing products is very beneficial in this role, as is a solid understanding of highly scalable cloud-based solutions and architectural patterns like microservices, event-driven architecture and more.
• Digital background working on consumer-facing mobile apps

• Ability to lead complex end-to-end deliveries of high-quality products and experiences leveraging agile product development and experimentation
• Experience writing user stories and working with JIRA and Confluence
• Experience writing API documentation and working with technical writers
• Ability to perform within a closely-knit team and improve the execution of your teammates
• Data literate and comfortable with data analysis
• Knowledge of wireless technologies such as WiFi is a plus
• A self-motivated & quick learner ready to dig in
• Bachelor Degree or equivalent business experience

This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

User Experience (UX) Design; Documentations; API Specifications; Stakeholder Management; Platform Management; Agile Methodology

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years