Sr. Product Manager - Conversational AI

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Comcast Business seeks a Senior Product Manager to define and lead the vision for Conversational AI, including our self-service chatbot “CB Assistant” with a focus on generative, natural conversational experiences. This role is pivotal in shaping optimal customer experience through AI-driven interfaces, delivering personalized and frictionless support across our digital ecosystem. You will own the end-to-end product lifecycle—from the vision and roadmap to delivering features with measurable outcomes. This high-impact role demands strategic thinking, fluency in conversational AI concepts and products, and the ability to remove obstacles and drive clarity in complex, ambiguous workflows. You’ll be the trusted expert and innovator for conversational AI at Comcast, demonstrating ownership, reliability, and thought leadership for an AI product greenspace in Comcast Business.

Job Description

Core Responsibilities

• Internalizes and represents the Voice of the customer throughout the product lifecycle. Coordinates across other functional areas to secure buy-in to deliver on the defined end-to-end customer experience.
• Performs competitive analysis and conducts market research. Maintains updated view of key competitive changes.
• Teams with product development to deliver high quality products on time.
• Participates in the strategic planning for enhancements to product content, pricing, packaging and features. Participate in defining product business and functional requirements. Provides product support and documentation and develops product materials.
• Assists in budgeting and variance analysis of product's unit and financial performance, with goal of identifying opportunities and risks.
• Drafts and manages requirements and other supporting business documentation (such as use cases, possibly M&Ps [methods and procedures], executive summaries etc.).
• Leads concepts defining an end-to-end customer experience and expected full lifecycle costs.
• Contributes to the product vision across team and the organization.
• Conducts feasibility assessments, capability gap analysis (i.e., what is wanted vs. what is attainable).
• Manage change requests. Validates downstream deliverables and final offering (business acceptance testing).
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

What You Bring

• 10+ years in product management, with 3+ specific to AI, NLP, or chatbots
• Strong fluency in Conversational AI, Generative AI and machine learning concepts
• Familiarity with leading conversational AI platforms and tools such as Google Dialogflow, Amazon Lex, Microsoft Bot Framework or similar technologies for chatbot development and orchestration
• Ability to navigate ambiguity, make trade-offs, and drive decisions using data
• Deep understanding of product development lifecycle and agile methodologies
• Proven success in developing product vision that ties into sound business strategy and goals
• Strong, independent strategic thinking and ability to lead complex cross-functional initiatives
• Deep understanding of product development lifecycle
• Exceptional presentation and communication skills, with experience engaging senior leadership
• Experience working in B2B is a plus

Leadership Competencies

• Self-Awareness & Growth: Seeks feedback and prioritizes personal development.
• Talent Development: Coaches and mentors others, fostering a culture of growth.
• Cultural Stewardship: Embodies Comcast values and promotes inclusivity.
• Results Orientation: Uses data to drive decisions and embraces change.
• Team Leadership: Builds high-performing, diverse teams and drives accountability.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Team Leadership; AI Systems; Strategic Thinking

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years